Terrible communication from Webafrica

Absolutely shocking communication. Trying to get in contact with webafrica and getting put through to many different consultants having to constantly repeat your issue. What they don't tell you when you sign up, is that your free to use router, even after 2 years of being with Webafrica, upon cancellation you have to send the router back (at your own cost, with no details of how to send it back) or they charge you R1000 for that router. Definitely would not recommend for the Northern KZN region.