TERRIBLE CALL CENTER AND AWFUL SERVICE

We called in on Saturday because of our LTE service not working, we were informed that we were out of bounds and that there is no LTE service where we are currently residing which would be fine IF this isn't the original address we requested for the LTE quote and it was approved, this morning I logged in to my account and it said ADSL we NEVER requested an ADSL line. Now we've paid for a service that first of all we did not request and second of all doesn't even work.

I've been calling since 8 this morning first 2 tries no answer at reception 3rd try eventually reached reception and went through to customer services where they put me on hold for 10min...

I need to get this service canceled TODAY and have my money paid back so I can transfer to a different service provider!!!

Seeing as I'm not getting a hold of you, you need to get a hold of me ASAP