MvH
Morné van Heerden
1 reviews | Active since Sept 2020
10 Sept 2020, 15:33
Terrible after sales service
After the excellent service received, I had the total opposite experience trying to reach their tech support department. I have been on calls to them for around 3 hours in total already and still holding the line!! At least they have not dropped the call like in my previous calls to them today. Terrible after sales service. Do us all a favour and discontinue the WhatsApp support. Beyond useless!!!
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Replies (1)MvH
Morné van Heerden's updateReviewer Update
10 Sept 2020, 15:39I had the best experience from the sales guy. Themba, thank you for you very friendly and proficient service. I hope Webafrica takes note of your level of service. I tried to rate Webafrica again and give you Themba the recognition you deserve, but sadly the system does not allow a second rating.
It is a disheartening that the tech support and after sales department does not conduct business on the same level as the sales team.
It is a disheartening that the tech support and after sales department does not conduct business on the same level as the sales team.
MvH
Morné van Heerden's update10 Sept 2020, 15:39
Reviewer Update
I had the best experience from the sales guy. Themba, thank you for you very friendly and proficient service. I hope Webafrica takes note of your level of service. I tried to rate Webafrica again and give you Themba the recognition you deserve, but sadly the system does not allow a second rating.
It is a disheartening that the tech support and after sales department does not conduct business on the same level as the sales team.
It is a disheartening that the tech support and after sales department does not conduct business on the same level as the sales team.