Terrible Account Cancellation Process

Tried cancelling service via Whatsapp on 31 Oct 2021 (1 calendar months notice for end Nov 2021), and the agent rep**** on the 1st November telling me I needed to cancel earlier, how is it my fault that WebAfrica only answered my whatsapp on the 1st Nov and then the agent told me she could not cancel it for end Nov as that was not 1 calendar months notice,

I also emailed *** on the 31st October to cancel the service as *** insisted I use Whatsapp which is clearly useless. Why do you not have a cancel service button like every other ISP, why do I have to go through an agent to simply cancel a service.

I will NOT be paying for the service in December 2021, as I DID cancel it in October for November being the last month of billing, please address and sort your useless Whatsapp support team out.

1. Whatsapp contacted @ 12:47 pm on 31 Oct 2021 2. Agent Melissa responded @ 14:02pm on 31 Oct 2021 and said I was through to the wrong department and would forward me to the right one 3. Agent Ismail answered @ 15:17 pm and only waited from 15:17 -> 15:26 for me to answer, but I was un-available then so put me on hold to go to next agent 4. Agent Nomnikelo answered @ 8:11 am on 1 Nov 2021 and then proceeded to tell me that she was unable to cancel it for Nov being the last calendar month as it was already november, but that is NOT my issue thats web-africas issue so I told her to sort it out with her manager and she said she would and then proceeded to close the call @ 9:56am without actually sorting the issue out as when I logged onto my account it said it was due for cancellation and December would be the last month of payment.

Please fix your staff and read your ****** emails, there is a reason they exist !!!

Another thing, Nomnikelo asked me my email address and name, and the very first thing I gave him/her at the start of the chat was those 2 things, so how can they not scroll up and read messages, I also asked if I must deliver the router to web africa offices in CPT OR if I must leave it with the next owners for you to collect from the current address and his/her answer was "Yes you can", I mean thats NOT and answer to the question asked.

If need be I can post pictures of the entire chat as evidence, but you should have it in your system already to see how useless your call center is.