HV
Hannes V
1 reviews | Active since Sept 2009
28 Jan 2019, 12:39
Terms & Conditions not explained
Good Day
I am very dissapointed in the service of WebAfrica.
1stly when I singed up I was never clearly advised by the sales consultant I will pay for a Installation fee of R1725 & Delivery fee of R209. I am deeply disgusted as I would have not taken this offer with them.
I was under the impression that everything is free. I was taking to Lurisa and she told me that customers doesn't know the difference between a connection fee and installation fee. If I was clearly explained of the costs involved. I would have declined the sign up.
I want this fee removed from the account as Webafrica did not clearly explain the Terms & Conditions before signing me up.
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Replies (1)
Webafrica's replyOfficial
28 Jan 2019, 14:20 Dear Hannes,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Webafrica's reply28 Jan 2019, 14:20
Official
Dear Hannes,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica