SD
Stefan D
1 reviews | Active since Mar 2026
12 Mar 2026, 16:17
Termination fee
Good afternoon
I would like to lodge a complaint against Webafrica for not crediting my account for the termination fee. I have sent them multiple screenshots of the chatbot conversation i had with Heinrch.M on chatbot where he credited my termination fee . And still they demand me to pay for this ! I have requested the chatbot conversations and they fail to share this with me . So i went back on my chats to get the proof where i was credited the termination fee .
Please assist as they are not helping me , the router has been collected and returned today so awaiting the outcome of this matter. Just so you know they have never told me about these cost and just keep on debiting my bank account with out my knowledge! This issue with them has been a huge struggle and they just take money as they please. I have the screenshots as proof where i was credited! Still Webafrica demands me to pay this and they are treating me to hand me over !! Like what the actual heck
I hope this finds you well
Router collection has been booked
The courier service will make contact
Once the router has returned, then billing for it R999.00 will be removed from the invoice
Kindly pay the balance to avoid the account being handed over and more fees being charged
Helpful (0)
Replies (20)0
Replies (20)
Webafrica's replyOfficial
12 Mar 2026, 16:26Hi Stephan, thank you for sharing your concerns with us. We understand how frustrating this situation has been, especially after providing proof of the credited termination fee. We have sent an escalation to our billing team, who will review your account and the details you’ve provided. The team will follow up directly to ensure the matter is resolved appropriately. We appreciate you bringing this to our attention and for your patience while the billing team works on a resolution. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply12 Mar 2026, 16:26
Official
Hi Stephan, thank you for sharing your concerns with us. We understand how frustrating this situation has been, especially after providing proof of the credited termination fee. We have sent an escalation to our billing team, who will review your account and the details you’ve provided. The team will follow up directly to ensure the matter is resolved appropriately. We appreciate you bringing this to our attention and for your patience while the billing team works on a resolution. Warm regards,
Webafrica Crew
Webafrica Crew
SD
Stefan D's updateReviewer Update
19 Mar 2026, 14:22Good afternoon
I still had no response from anyone regarding this matter !! So i obviously you waiting again for end of the month to debit my account and your chatbot keeps on sending me messages to pay my account to reconnect my service!
I still had no response from anyone regarding this matter !! So i obviously you waiting again for end of the month to debit my account and your chatbot keeps on sending me messages to pay my account to reconnect my service!
SD
Stefan D's update19 Mar 2026, 14:22
Reviewer Update
Good afternoon
I still had no response from anyone regarding this matter !! So i obviously you waiting again for end of the month to debit my account and your chatbot keeps on sending me messages to pay my account to reconnect my service!
I still had no response from anyone regarding this matter !! So i obviously you waiting again for end of the month to debit my account and your chatbot keeps on sending me messages to pay my account to reconnect my service!
Webafrica's replyOfficial
19 Mar 2026, 14:45 Hello Stefan. Thank you for bringing this to our attention. We completely understand your frustration and how stressful it can be to receive automated payment prompts while waiting for a resolution.
Please be assured that your account has been escalated directly to our Collections Finance team, who are reviewing all payments and account transactions thoroughly. They will email you with a clear way forward as soon as possible. In the meantime, we recommend ignoring any automated prompts until the team reaches out, so you’re not interrupted by repeated messages. Your feedback has also been shared with our customer journey team to ensure we improve communication during escalations like this.
We appreciate your patience and will continue to support you until your service is fully restored.
Warm regards,
Webafrica Crew
Please be assured that your account has been escalated directly to our Collections Finance team, who are reviewing all payments and account transactions thoroughly. They will email you with a clear way forward as soon as possible. In the meantime, we recommend ignoring any automated prompts until the team reaches out, so you’re not interrupted by repeated messages. Your feedback has also been shared with our customer journey team to ensure we improve communication during escalations like this.
We appreciate your patience and will continue to support you until your service is fully restored.
Warm regards,
Webafrica Crew
Webafrica's reply19 Mar 2026, 14:45
Official
Hello Stefan. Thank you for bringing this to our attention. We completely understand your frustration and how stressful it can be to receive automated payment prompts while waiting for a resolution.
Please be assured that your account has been escalated directly to our Collections Finance team, who are reviewing all payments and account transactions thoroughly. They will email you with a clear way forward as soon as possible. In the meantime, we recommend ignoring any automated prompts until the team reaches out, so you’re not interrupted by repeated messages. Your feedback has also been shared with our customer journey team to ensure we improve communication during escalations like this.
We appreciate your patience and will continue to support you until your service is fully restored.
Warm regards,
Webafrica Crew
Please be assured that your account has been escalated directly to our Collections Finance team, who are reviewing all payments and account transactions thoroughly. They will email you with a clear way forward as soon as possible. In the meantime, we recommend ignoring any automated prompts until the team reaches out, so you’re not interrupted by repeated messages. Your feedback has also been shared with our customer journey team to ensure we improve communication during escalations like this.
We appreciate your patience and will continue to support you until your service is fully restored.
Warm regards,
Webafrica Crew
SD
Stefan D's updateReviewer Update
23 Mar 2026, 08:58I will not be paying this !
Good DayThere is pending credit for the device, but termination fee for R 999.00 needs to be paid online.
Kind Regards
WebAfrica Team
See my whats app response from your employee Heinrich M
*Heinrich M.*: I have completed the cancellation for effect on 01 Jan 2026. We will also credit your termination fee.
And the router has been sent back more than a week already!
Good DayThere is pending credit for the device, but termination fee for R 999.00 needs to be paid online.
Kind Regards
WebAfrica Team
See my whats app response from your employee Heinrich M
*Heinrich M.*: I have completed the cancellation for effect on 01 Jan 2026. We will also credit your termination fee.
And the router has been sent back more than a week already!
SD
Stefan D's update23 Mar 2026, 08:58
Reviewer Update
I will not be paying this !
Good DayThere is pending credit for the device, but termination fee for R 999.00 needs to be paid online.
Kind Regards
WebAfrica Team
See my whats app response from your employee Heinrich M
*Heinrich M.*: I have completed the cancellation for effect on 01 Jan 2026. We will also credit your termination fee.
And the router has been sent back more than a week already!
Good DayThere is pending credit for the device, but termination fee for R 999.00 needs to be paid online.
Kind Regards
WebAfrica Team
See my whats app response from your employee Heinrich M
*Heinrich M.*: I have completed the cancellation for effect on 01 Jan 2026. We will also credit your termination fee.
And the router has been sent back more than a week already!
Webafrica's replyOfficial
23 Mar 2026, 14:00Hello Stefan,
We understand how important it is for this matter to be resolved correctly and appreciate you bringing it to our attention.
We`ve reached out to our Collections Finance team and requested that they contact you directly as soon as possible to provide further assistance and ensure everything is handled appropriately.
Warm regards,
WebAfrica Crew
We understand how important it is for this matter to be resolved correctly and appreciate you bringing it to our attention.
We`ve reached out to our Collections Finance team and requested that they contact you directly as soon as possible to provide further assistance and ensure everything is handled appropriately.
Warm regards,
WebAfrica Crew
Webafrica's reply23 Mar 2026, 14:00
Official
Hello Stefan,
We understand how important it is for this matter to be resolved correctly and appreciate you bringing it to our attention.
We`ve reached out to our Collections Finance team and requested that they contact you directly as soon as possible to provide further assistance and ensure everything is handled appropriately.
Warm regards,
WebAfrica Crew
We understand how important it is for this matter to be resolved correctly and appreciate you bringing it to our attention.
We`ve reached out to our Collections Finance team and requested that they contact you directly as soon as possible to provide further assistance and ensure everything is handled appropriately.
Warm regards,
WebAfrica Crew
SD
Stefan D's updateReviewer Update
25 Mar 2026, 16:02Ok so now i am still waiting om the above mentioned called i will receive! All i received was a email threatening me with legal action and the impact it will have on my credit report! If this reflects on my credit report there will be hell to be paid !!! Someone phoned me to tell me i owe R999 and again escalated the matter , i am really disappointed and fed up by now a month and nothing has been done !!!!!
SD
Stefan D's update25 Mar 2026, 16:02
Reviewer Update
Ok so now i am still waiting om the above mentioned called i will receive! All i received was a email threatening me with legal action and the impact it will have on my credit report! If this reflects on my credit report there will be hell to be paid !!! Someone phoned me to tell me i owe R999 and again escalated the matter , i am really disappointed and fed up by now a month and nothing has been done !!!!!
Webafrica's replyOfficial
25 Mar 2026, 16:17Hi Stefan,
We completely understand how upsetting and frustrating this situation must be for you, especially after waiting for a promised callback and receiving messages that caused concern about your credit report. It’s understandable that you feel fed up, and we want you to know that your concerns are being taken seriously.
We will follow up with the Collections Finance Team to ensure your query is prioritised and that you receive the assistance you need promptly. If you would like to provide any additional details or context, you can send us a message on Hello Peter, and we’ll make sure your case is addressed as quickly as possible.
We’ll continue working to ensure that situations like this are handled efficiently and that our customers feel supported throughout the process.
Kind regards,
Webafrica Team
We completely understand how upsetting and frustrating this situation must be for you, especially after waiting for a promised callback and receiving messages that caused concern about your credit report. It’s understandable that you feel fed up, and we want you to know that your concerns are being taken seriously.
We will follow up with the Collections Finance Team to ensure your query is prioritised and that you receive the assistance you need promptly. If you would like to provide any additional details or context, you can send us a message on Hello Peter, and we’ll make sure your case is addressed as quickly as possible.
We’ll continue working to ensure that situations like this are handled efficiently and that our customers feel supported throughout the process.
Kind regards,
Webafrica Team
Webafrica's reply25 Mar 2026, 16:17
Official
Hi Stefan,
We completely understand how upsetting and frustrating this situation must be for you, especially after waiting for a promised callback and receiving messages that caused concern about your credit report. It’s understandable that you feel fed up, and we want you to know that your concerns are being taken seriously.
We will follow up with the Collections Finance Team to ensure your query is prioritised and that you receive the assistance you need promptly. If you would like to provide any additional details or context, you can send us a message on Hello Peter, and we’ll make sure your case is addressed as quickly as possible.
We’ll continue working to ensure that situations like this are handled efficiently and that our customers feel supported throughout the process.
Kind regards,
Webafrica Team
We completely understand how upsetting and frustrating this situation must be for you, especially after waiting for a promised callback and receiving messages that caused concern about your credit report. It’s understandable that you feel fed up, and we want you to know that your concerns are being taken seriously.
We will follow up with the Collections Finance Team to ensure your query is prioritised and that you receive the assistance you need promptly. If you would like to provide any additional details or context, you can send us a message on Hello Peter, and we’ll make sure your case is addressed as quickly as possible.
We’ll continue working to ensure that situations like this are handled efficiently and that our customers feel supported throughout the process.
Kind regards,
Webafrica Team
SD
Stefan D's updateReviewer Update
25 Mar 2026, 16:34Ok this was an email i sent to complaints department ther are actually multiple but please pull all records i dont know why every time i must explain the situation over and over
You guys seem to amaze me everyday!!! Again you debit my account after everything was resolved paid and cancelled! Lets just go back from the beginning…….1. I requested a home move 2 months in advance . This was never done when I moved in. It took you over a month to try and get me connected.2. Got connected for a few days and got disconnected . According to Vuma, you cancel my line as a cost of living . Remember you canceled my line so why must i be liable for paying cancellation fees !!!! 3. On your chat bot all chats are there where i was credited but still you send me a huge bill of services that i did not receive ( i paid this and was told everything is paid and resolved and my line is cancelled)4.I cancelled my debit as you have no right to charge me for cancellation as you cancelled my line with out my knowledge and my request!! And you did not arrange collection of your free router that i still have and dont use ! 5. Again you turned my line off at Vuma so i never had internet . And now you charge me and debit my account with out my knowledge and any communication after 2 months you guys are ****ming people put of there hard earned money!
So eventually i spoke to the person below who advised me the that i dont have to pay the cancellation fee !
*Heinrich M.*: Thank you for your patience. I will process the cancellation for effect 01 Jan 2026.
*Heinrich M.*: I have completed the cancellation for effect on 01 Jan 2026. We will also credit your termination fee.
So sending this to complaints and numerous people they just keep on telling me i must pay the fee ! I was a customer for over 5 years and never had any issues with your company and feel sorry that your team managed to handle my case in such a bad manner! Everything is on record chats ect and no one seems to do there reckon about my case or even want to resolve this ! I feel that with my chat i had i was credited this cancellation fee and have the proof so why is it so difficult to sort this out !
Your company staff does not want to take responsibility or the time to sort my account and i am fed up . This is on going and feel that how many people gets this treatment and money taken from them and the keep on threatening me for the outstanding amount that i dont even owe !
You guys seem to amaze me everyday!!! Again you debit my account after everything was resolved paid and cancelled! Lets just go back from the beginning…….1. I requested a home move 2 months in advance . This was never done when I moved in. It took you over a month to try and get me connected.2. Got connected for a few days and got disconnected . According to Vuma, you cancel my line as a cost of living . Remember you canceled my line so why must i be liable for paying cancellation fees !!!! 3. On your chat bot all chats are there where i was credited but still you send me a huge bill of services that i did not receive ( i paid this and was told everything is paid and resolved and my line is cancelled)4.I cancelled my debit as you have no right to charge me for cancellation as you cancelled my line with out my knowledge and my request!! And you did not arrange collection of your free router that i still have and dont use ! 5. Again you turned my line off at Vuma so i never had internet . And now you charge me and debit my account with out my knowledge and any communication after 2 months you guys are ****ming people put of there hard earned money!
So eventually i spoke to the person below who advised me the that i dont have to pay the cancellation fee !
*Heinrich M.*: Thank you for your patience. I will process the cancellation for effect 01 Jan 2026.
*Heinrich M.*: I have completed the cancellation for effect on 01 Jan 2026. We will also credit your termination fee.
So sending this to complaints and numerous people they just keep on telling me i must pay the fee ! I was a customer for over 5 years and never had any issues with your company and feel sorry that your team managed to handle my case in such a bad manner! Everything is on record chats ect and no one seems to do there reckon about my case or even want to resolve this ! I feel that with my chat i had i was credited this cancellation fee and have the proof so why is it so difficult to sort this out !
Your company staff does not want to take responsibility or the time to sort my account and i am fed up . This is on going and feel that how many people gets this treatment and money taken from them and the keep on threatening me for the outstanding amount that i dont even owe !
SD
Stefan D's update25 Mar 2026, 16:34
Reviewer Update
Ok this was an email i sent to complaints department ther are actually multiple but please pull all records i dont know why every time i must explain the situation over and over
You guys seem to amaze me everyday!!! Again you debit my account after everything was resolved paid and cancelled! Lets just go back from the beginning…….1. I requested a home move 2 months in advance . This was never done when I moved in. It took you over a month to try and get me connected.2. Got connected for a few days and got disconnected . According to Vuma, you cancel my line as a cost of living . Remember you canceled my line so why must i be liable for paying cancellation fees !!!! 3. On your chat bot all chats are there where i was credited but still you send me a huge bill of services that i did not receive ( i paid this and was told everything is paid and resolved and my line is cancelled)4.I cancelled my debit as you have no right to charge me for cancellation as you cancelled my line with out my knowledge and my request!! And you did not arrange collection of your free router that i still have and dont use ! 5. Again you turned my line off at Vuma so i never had internet . And now you charge me and debit my account with out my knowledge and any communication after 2 months you guys are ****ming people put of there hard earned money!
So eventually i spoke to the person below who advised me the that i dont have to pay the cancellation fee !
*Heinrich M.*: Thank you for your patience. I will process the cancellation for effect 01 Jan 2026.
*Heinrich M.*: I have completed the cancellation for effect on 01 Jan 2026. We will also credit your termination fee.
So sending this to complaints and numerous people they just keep on telling me i must pay the fee ! I was a customer for over 5 years and never had any issues with your company and feel sorry that your team managed to handle my case in such a bad manner! Everything is on record chats ect and no one seems to do there reckon about my case or even want to resolve this ! I feel that with my chat i had i was credited this cancellation fee and have the proof so why is it so difficult to sort this out !
Your company staff does not want to take responsibility or the time to sort my account and i am fed up . This is on going and feel that how many people gets this treatment and money taken from them and the keep on threatening me for the outstanding amount that i dont even owe !
You guys seem to amaze me everyday!!! Again you debit my account after everything was resolved paid and cancelled! Lets just go back from the beginning…….1. I requested a home move 2 months in advance . This was never done when I moved in. It took you over a month to try and get me connected.2. Got connected for a few days and got disconnected . According to Vuma, you cancel my line as a cost of living . Remember you canceled my line so why must i be liable for paying cancellation fees !!!! 3. On your chat bot all chats are there where i was credited but still you send me a huge bill of services that i did not receive ( i paid this and was told everything is paid and resolved and my line is cancelled)4.I cancelled my debit as you have no right to charge me for cancellation as you cancelled my line with out my knowledge and my request!! And you did not arrange collection of your free router that i still have and dont use ! 5. Again you turned my line off at Vuma so i never had internet . And now you charge me and debit my account with out my knowledge and any communication after 2 months you guys are ****ming people put of there hard earned money!
So eventually i spoke to the person below who advised me the that i dont have to pay the cancellation fee !
*Heinrich M.*: Thank you for your patience. I will process the cancellation for effect 01 Jan 2026.
*Heinrich M.*: I have completed the cancellation for effect on 01 Jan 2026. We will also credit your termination fee.
So sending this to complaints and numerous people they just keep on telling me i must pay the fee ! I was a customer for over 5 years and never had any issues with your company and feel sorry that your team managed to handle my case in such a bad manner! Everything is on record chats ect and no one seems to do there reckon about my case or even want to resolve this ! I feel that with my chat i had i was credited this cancellation fee and have the proof so why is it so difficult to sort this out !
Your company staff does not want to take responsibility or the time to sort my account and i am fed up . This is on going and feel that how many people gets this treatment and money taken from them and the keep on threatening me for the outstanding amount that i dont even owe !
Webafrica's replyOfficial
25 Mar 2026, 16:47Hi Stefan,
We completely understand how frustrating and exhausting this situation must be, especially after being a loyal customer for over five years. We recognize how upsetting it can be to deal with repeated debits, unclear communication, and unresolved cancellation issues. Your experience does not reflect the standard of service we aim to provide, and we appreciate you sharing all the details so we can fully understand what happened.
We have requested for a follow up with the Collections Finance Team to ensure your query is prioritised and that you receive the assistance you need promptly. We’ll make sure all the details of your case, including previous communications and credited amounts, are reviewed thoroughly so that this matter is resolved accurately.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will make sure your account is handled with the attention it deserves.
We’ll continue working to ensure that situations like this are handled efficiently and fairly for all our customers.
Kind regards,
Webafrica Team
We completely understand how frustrating and exhausting this situation must be, especially after being a loyal customer for over five years. We recognize how upsetting it can be to deal with repeated debits, unclear communication, and unresolved cancellation issues. Your experience does not reflect the standard of service we aim to provide, and we appreciate you sharing all the details so we can fully understand what happened.
We have requested for a follow up with the Collections Finance Team to ensure your query is prioritised and that you receive the assistance you need promptly. We’ll make sure all the details of your case, including previous communications and credited amounts, are reviewed thoroughly so that this matter is resolved accurately.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will make sure your account is handled with the attention it deserves.
We’ll continue working to ensure that situations like this are handled efficiently and fairly for all our customers.
Kind regards,
Webafrica Team
Webafrica's reply25 Mar 2026, 16:47
Official
Hi Stefan,
We completely understand how frustrating and exhausting this situation must be, especially after being a loyal customer for over five years. We recognize how upsetting it can be to deal with repeated debits, unclear communication, and unresolved cancellation issues. Your experience does not reflect the standard of service we aim to provide, and we appreciate you sharing all the details so we can fully understand what happened.
We have requested for a follow up with the Collections Finance Team to ensure your query is prioritised and that you receive the assistance you need promptly. We’ll make sure all the details of your case, including previous communications and credited amounts, are reviewed thoroughly so that this matter is resolved accurately.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will make sure your account is handled with the attention it deserves.
We’ll continue working to ensure that situations like this are handled efficiently and fairly for all our customers.
Kind regards,
Webafrica Team
We completely understand how frustrating and exhausting this situation must be, especially after being a loyal customer for over five years. We recognize how upsetting it can be to deal with repeated debits, unclear communication, and unresolved cancellation issues. Your experience does not reflect the standard of service we aim to provide, and we appreciate you sharing all the details so we can fully understand what happened.
We have requested for a follow up with the Collections Finance Team to ensure your query is prioritised and that you receive the assistance you need promptly. We’ll make sure all the details of your case, including previous communications and credited amounts, are reviewed thoroughly so that this matter is resolved accurately.
If you require any further assistance, please send us a direct message on Hello Peter, and our team will make sure your account is handled with the attention it deserves.
We’ll continue working to ensure that situations like this are handled efficiently and fairly for all our customers.
Kind regards,
Webafrica Team
SD
Stefan D's updateReviewer Update
30 Mar 2026, 13:07So still no one has contacted me to resolve this issue !!!
SD
Stefan D's update30 Mar 2026, 13:07
Reviewer Update
So still no one has contacted me to resolve this issue !!!
Webafrica's replyOfficial
30 Mar 2026, 13:29Hi Stephan, we completely understand how frustrating it is not to have been contacted yet, especially when you’re waiting for a resolution. We’ve submitted a follow-up on your case to ensure it receives the attention it needs. Your concern is important to us, and we’re keeping a close eye on the progress. If you need any further assistance in the meantime or have additional information to share, please don’t hesitate to reach out, we’re here to help. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 13:29
Official
Hi Stephan, we completely understand how frustrating it is not to have been contacted yet, especially when you’re waiting for a resolution. We’ve submitted a follow-up on your case to ensure it receives the attention it needs. Your concern is important to us, and we’re keeping a close eye on the progress. If you need any further assistance in the meantime or have additional information to share, please don’t hesitate to reach out, we’re here to help. Warm regards,
Webafrica Crew
Webafrica Crew
SD
Stefan D's updateReviewer Update
30 Mar 2026, 13:34Every time the same story and no action or answers! Ongoing 12 march since your first reply to my messages on Hello Peter . Since then nothing so please explain because this is above bad service! Just clear my account and be done with because you are in the fault and now no one takes responsibility as you trying to find a loop hole to get me to pay the termination fee that was promised to be credited!!
SD
Stefan D's update30 Mar 2026, 13:34
Reviewer Update
Every time the same story and no action or answers! Ongoing 12 march since your first reply to my messages on Hello Peter . Since then nothing so please explain because this is above bad service! Just clear my account and be done with because you are in the fault and now no one takes responsibility as you trying to find a loop hole to get me to pay the termination fee that was promised to be credited!!
Webafrica's replyOfficial
30 Mar 2026, 13:47Hi Stephan, we completely understand how frustrating this situation has been, especially with the delays and lack of clarity. We want to assure you that we have followed up with our billing team regarding your account to make sure your concerns are being addressed. While they work on this, we’re keeping a close eye on progress to ensure everything is handled correctly. If you have any additional questions or details to share in the meantime, please don’t hesitate to reach out, we’re here to assist. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 13:47
Official
Hi Stephan, we completely understand how frustrating this situation has been, especially with the delays and lack of clarity. We want to assure you that we have followed up with our billing team regarding your account to make sure your concerns are being addressed. While they work on this, we’re keeping a close eye on progress to ensure everything is handled correctly. If you have any additional questions or details to share in the meantime, please don’t hesitate to reach out, we’re here to assist. Warm regards,
Webafrica Crew
Webafrica Crew
SD
Stefan D's updateReviewer Update
01 Apr 2026, 11:14So again you debited my account!!! Who is going to pay for all my reversal debit charges??
SD
Stefan D's update01 Apr 2026, 11:14
Reviewer Update
So again you debited my account!!! Who is going to pay for all my reversal debit charges??
Webafrica's replyOfficial
01 Apr 2026, 11:48Hi Stefan, we completely understand how frustrating this must be, being debited again and having to deal with reversal charges is understandably upsetting, especially when you’ve already returned your device. We’ve received feedback from our Finance team that, in order for the credit to be processed, proof of collection for the returned device will need to be provided. Once this is received, the credit can be app**** to your account. We appreciate your patience and understanding while this is resolved, and we’re here to assist if you need guidance on submitting the proof of collection. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 11:48
Official
Hi Stefan, we completely understand how frustrating this must be, being debited again and having to deal with reversal charges is understandably upsetting, especially when you’ve already returned your device. We’ve received feedback from our Finance team that, in order for the credit to be processed, proof of collection for the returned device will need to be provided. Once this is received, the credit can be app**** to your account. We appreciate your patience and understanding while this is resolved, and we’re here to assist if you need guidance on submitting the proof of collection. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
02 Apr 2026, 10:10 Hi Stefan.
Thank you so much for the above details. It has been submitted directly to the Finance teams working on the profile to address the above escalation.
Warm regards,
Webafrica Crew
Thank you so much for the above details. It has been submitted directly to the Finance teams working on the profile to address the above escalation.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 10:10
Official
Hi Stefan.
Thank you so much for the above details. It has been submitted directly to the Finance teams working on the profile to address the above escalation.
Warm regards,
Webafrica Crew
Thank you so much for the above details. It has been submitted directly to the Finance teams working on the profile to address the above escalation.
Warm regards,
Webafrica Crew
SD
Stefan D's updateReviewer Update
08 Apr 2026, 14:57This has become beyond pathetic!!! You debit my account twice and still you have done nothing to resolve the issue!!! No calls emails or any communication from you!!! How can this take so long to resolve and credit my account!!!!! I am so over your excuses and reply’s as nothing gets done !!
SD
Stefan D's update08 Apr 2026, 14:57
Reviewer Update
This has become beyond pathetic!!! You debit my account twice and still you have done nothing to resolve the issue!!! No calls emails or any communication from you!!! How can this take so long to resolve and credit my account!!!!! I am so over your excuses and reply’s as nothing gets done !!
Webafrica's replyOfficial
08 Apr 2026, 15:06Hello Stefan.
We are truly sorry for the frustration caused by the above experience. To help, we reached out to the teams to urgently review our collection confirmation details, displayed above, and advise on the next steps ASAP.
Warm regards,
Webafrica Crew
We are truly sorry for the frustration caused by the above experience. To help, we reached out to the teams to urgently review our collection confirmation details, displayed above, and advise on the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 15:06
Official
Hello Stefan.
We are truly sorry for the frustration caused by the above experience. To help, we reached out to the teams to urgently review our collection confirmation details, displayed above, and advise on the next steps ASAP.
Warm regards,
Webafrica Crew
We are truly sorry for the frustration caused by the above experience. To help, we reached out to the teams to urgently review our collection confirmation details, displayed above, and advise on the next steps ASAP.
Warm regards,
Webafrica Crew
SD
Stefan D's updateReviewer Update
08 Apr 2026, 15:25I have told you before that the router has been collected weeks ago !!!!!!!!!!!
SD
Stefan D's update08 Apr 2026, 15:25
Reviewer Update
I have told you before that the router has been collected weeks ago !!!!!!!!!!!
Webafrica's replyOfficial
08 Apr 2026, 15:37Hello Stefan,
We completely understand how frustrating this must be, especially as the router was collected weeks ago. The relevant team will be reviewing the collection confirmation details displayed above and will advise on the next steps as soon as possible.
Warm regards,
Webafrica Crew
We completely understand how frustrating this must be, especially as the router was collected weeks ago. The relevant team will be reviewing the collection confirmation details displayed above and will advise on the next steps as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 15:37
Official
Hello Stefan,
We completely understand how frustrating this must be, especially as the router was collected weeks ago. The relevant team will be reviewing the collection confirmation details displayed above and will advise on the next steps as soon as possible.
Warm regards,
Webafrica Crew
We completely understand how frustrating this must be, especially as the router was collected weeks ago. The relevant team will be reviewing the collection confirmation details displayed above and will advise on the next steps as soon as possible.
Warm regards,
Webafrica Crew