GV
Giuseppe V
1 reviews | Active since Jul 2017
14 Sept 2026, 15:35
Termination fee afte...
Termination fee after had fibre for 1 year is unfair
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Webafrica's replyOfficial
14 Sept 2026, 15:48Hello Giuseppe,
We understand how frustrating it must be to feel that a cancellation fee is unfair, especially after having the fibre service for over a year. We can appreciate why you'd want a clearer understanding of how the cancellation process and any applicable charges work. To help provide further clarity, please have a look at the following article which explains what happens when cancelling a Webafrica service and outlines the applicable processes: https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/Should you require any further assistance, please feel free to send us a direct message with the email address linked to the account, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to feel that a cancellation fee is unfair, especially after having the fibre service for over a year. We can appreciate why you'd want a clearer understanding of how the cancellation process and any applicable charges work. To help provide further clarity, please have a look at the following article which explains what happens when cancelling a Webafrica service and outlines the applicable processes: https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/Should you require any further assistance, please feel free to send us a direct message with the email address linked to the account, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply14 Sept 2026, 15:48
Official
Hello Giuseppe,
We understand how frustrating it must be to feel that a cancellation fee is unfair, especially after having the fibre service for over a year. We can appreciate why you'd want a clearer understanding of how the cancellation process and any applicable charges work. To help provide further clarity, please have a look at the following article which explains what happens when cancelling a Webafrica service and outlines the applicable processes: https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/Should you require any further assistance, please feel free to send us a direct message with the email address linked to the account, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to feel that a cancellation fee is unfair, especially after having the fibre service for over a year. We can appreciate why you'd want a clearer understanding of how the cancellation process and any applicable charges work. To help provide further clarity, please have a look at the following article which explains what happens when cancelling a Webafrica service and outlines the applicable processes: https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/Should you require any further assistance, please feel free to send us a direct message with the email address linked to the account, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Best regards,