Telkom works like a dream in comparison to Webafrica!

I am going to make a statement that I never thought in my wildest dreams would come true...

I'm regretting cancelling my Telkom internet.

I know what you're thinking, "There's no ways that's true. Telkom? That's got to be an exaggeration."

Sadly, no, it isn't. Webafrica only do one thing better than Telkom, like clockwork, they bill the correct amount off my account... but that's about it. I have no internet for my money so far. I have no help from the service agents, who just walk me through the same router instructions over and over again. I was standing over the router yesterday resetting it for like the millionth time... and thought - "This is the definition of insanity". Doing the same thing and expecting a different result. The service agents are friendly and they try to help... but here is my beef - the connection between service agents and management is non-existent. You get put into an electronic queue - waiting for a call back. No one ever does. You get passed around from agent to agent - and just get told "Everything is active on our side. Reset the router again and give it another 24-48 hours." Many, many hours have passed. I have spent literally days of my time on the phone trying to get this service up and running.

Man, life was simpler and less infuriating with Telkom. Believe it or not.