1 reviews | Active since Mar 2009
Telkom Just Trounced Webafrica in Service Delivery
I sent Webafrica a support e-mail about my ADSL not working. They rep**** that I need to check with my ISP if my data package is not the problem. First, my ISP is Webafrica, so whom would they like me to contact? Second, the data package I have is one of their top packages. It so happens I phoned Telkom, got through immediately, and they reset my ports, solving the problem. It is astonishing that Telkom was so much more efficient than Webafrica. I wrote back to Webafrica support to say they are my ISP. The response was that they see this now but my data package is with a different ISP. Which ISP is this? I would love to know which other company to whom I have never given authority has control of my ADSL data package. Please do tell me, Webafrica, seeing as I pay you every month for my ADSL.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your inquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your inquiry.
Kind regards,
Webafrica