Telkom is a better option. I kid you not.

WebAfrica is awful. They don't care about their customers. Their STUPID voice recording on the call centre is enough to drive you mad, perhaps they're trying to make people end the calls and ignore their issues?

I had to move home after 3 years of being a Fibre customer. I tried to transfer my service to the new address and was told there was no fibre available. Ok. Fair enough, I had to cancel my services. (Now, most people who move are not always fortunate enough to know where the new home is, more than a calendar month prior to the moving date) So imagine my surprise that, despite their inability to provide me service, WA insisted on a calendar month's notice to cancel. Either that or I must be a salesperson and try convince the new tenant to take over my service.

I cancelled my Fibre and the fixed LTE service I had for my mother. WA cheekily warned me that if I didn't return my router (for the LTE service) I would be charged an eye-watering R1,999 for a router that retails for much, much less. I tried WhatsApp support - what a joke. It's like chatting with an uninterested teenager. So, like most people complaining here, I wasted 45 mins+ to talk to someone. They informed me they cannot tell me whether I received a router or not and that I will know if I receive an invoice. SERIOUSLY? How does a business operate like this?

I persevered and wasted even more time and was fortunate enough to speak to Faiza, perhaps the last reliable WA support team member. After being on hold for what felt like a lifetime, she confirmed that I was never sent a router and that I would not be charged the "clawback". Great, I knew this already but as is the case with WA, I could not be given proof of what we discussed and I had to trust that I won't be charged. Faiza assured me that a note was left on my account.

Fast forward two months. I get an invoice fro WA for R2k. So I go through the motions again, wasting my time to fix WA's ineptitude. This time the consultant confirmed that the note was on the system and couldn't understand why I was charged. Not to worry, Anda promised me it would be credited and that it would be escalated.

Two days later, the debit order date is nearing and I still don't have a credit. So I call back. 45 mins of holding managed to put me directly with Faiza. She was horrified at what I told her. Moreover, there was nothing on the system to confirm that Anda had initiated the request for a credit. Faiza was, again, excellent, professional and tried to placate me. Hat's off Faiza

So, should you use WA? Well, should you cut off your own hand if it's dirty? Should you run into traffic? No. No. And No.

I implore everyone to NEVER use WA again. They absolutely do not care about service nor do they have robust systems nor processes to protect their client's interests and they will try to extract every last cent irrespective of whether they are entitled to or not.

Will I receive the credit note? Who knows, I am sure that I will lay a charge of ***** if my card is debited again. There will be no excuse this time around.

PS. I moved to Afrihost, they had staff who took the extra 1 minute to check and verify that fibre was in fact available and I'm paying less with faster speeds. So, I guess I dodged a bullet?