Tedious whatsapp support

Have been with WebAfrica since 2014 - the first few years were great with reliable and efficient support. But a while ago they changed to only providing support over whatsapp and while the individuals you interact with are generally fairly capable of resolving issues within a reasonable time... it typically takes between 40 and 90 minutes to get in touch with an actual agent.

In the past year I've had three fibre outages and each time it took upwards of 3 hours just to ***get a ticket logged***. On two of those occasions I had to restart the entire onerous process as the chat "timed out" (due to the agents' lack of response - not mine). While the chatbot tells you agents can view previous conversations - that is either not the case or the agents don't know how to.

This tedious support process is why I am going to now change ISP.