TE
Tiaan E
1 reviews | Active since Mar 2018
02 Jun 2026, 11:01
Technical support took hours and it felt beyond frustrating not being able to contact people but it was eventually resolved
Technical support took hours and it felt beyond frustrating not being able to contact people but it was eventually resolved. An error from their side caused me a lot of frustration. I WISH they would bring back the option to phone in instead of waiting for a chatbot to connect a person to a human
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
02 Jun 2026, 11:08Hi Tiaan,
We understand how frustrating it must have been to spend hours trying to reach technical support. Delays in getting assistance can significantly add to the inconvenience, and we appreciate your patience throughout the process. While we’re pleased that the matter was ultimately resolved, we also value your feedback regarding support accessibility and your preference for a direct call-in option. Insights like these help us better understand the customer experience and identify areas where improvements can be made.
We remain committed to improving the support journey and delivering a more accessible and efficient experience for our customers going forward.
Warm regards,
The Webafrica Crew
We understand how frustrating it must have been to spend hours trying to reach technical support. Delays in getting assistance can significantly add to the inconvenience, and we appreciate your patience throughout the process. While we’re pleased that the matter was ultimately resolved, we also value your feedback regarding support accessibility and your preference for a direct call-in option. Insights like these help us better understand the customer experience and identify areas where improvements can be made.
We remain committed to improving the support journey and delivering a more accessible and efficient experience for our customers going forward.
Warm regards,
The Webafrica Crew
Webafrica's reply02 Jun 2026, 11:08
Official
Hi Tiaan,
We understand how frustrating it must have been to spend hours trying to reach technical support. Delays in getting assistance can significantly add to the inconvenience, and we appreciate your patience throughout the process. While we’re pleased that the matter was ultimately resolved, we also value your feedback regarding support accessibility and your preference for a direct call-in option. Insights like these help us better understand the customer experience and identify areas where improvements can be made.
We remain committed to improving the support journey and delivering a more accessible and efficient experience for our customers going forward.
Warm regards,
The Webafrica Crew
We understand how frustrating it must have been to spend hours trying to reach technical support. Delays in getting assistance can significantly add to the inconvenience, and we appreciate your patience throughout the process. While we’re pleased that the matter was ultimately resolved, we also value your feedback regarding support accessibility and your preference for a direct call-in option. Insights like these help us better understand the customer experience and identify areas where improvements can be made.
We remain committed to improving the support journey and delivering a more accessible and efficient experience for our customers going forward.
Warm regards,
The Webafrica Crew