Technical Issue unresolved since 24/01/2026

Iam only giving one star cause it wont allow me to write with no start otherwise you deserve no star. I am writing to formally express my extreme disappointment with the service I have received from Vuma, despite being a loyal and previously satisfied customer.

Until Saturday, 24 January 2026, I have never experienced any issues with Vuma’s service. On that date, I reported a technical fault where my fibre cable broke in half and requested assistance to have a technician dispatched to resolve the issue. What should have been a straightforward process turned into an unacceptable experience.

I was repeatedly redirected between WhatsApp agents and spoke to multiple representatives, including Zanele M, Baliwe M, Tebogo S, and others. I was taken from pillar to post with no resolution, no accountability, and no clear assistance.

Only after escalating my complaint did I finally receive a call from the maintenance team, who promised to attend to the issue yesterday. However, no technician arrived and no communication was provided to explain the failure.

When I followed up again today, I was given incorrect information, including a wrong technician name, and only then was the technician finally logged. It has now been over 30 minutes, and I have still not received any call or update from a technician.

This situation is extremely frustrating and unacceptable. I pay for this service because I work from home and rely entirely on my internet connection. Due to Vuma’s failure to resolve this issue timeously, I was unable to work yesterday and today, which directly affects my income. I did not take leave — this disruption is entirely due to Vuma’s service failure.

I am formally requesting the following:

Immediate dispatch of a technician to resolve the issue without any further delays.

Clear communication and accountability regarding why this matter was mishandled.

Appropriate compensation or service credit for the downtime and financial impact caused.

I expect this matter to be treated with urgency and professionalism. Should this issue not be resolved promptly, I will have no choice but to escalate this matter further.

I trust that Vuma will take this complaint seriously and restore my service immediately.

Nthabiseng ***