Taking my money and ignoring me.

Where can I start....

Besides the inconsistent download and upload speeds I get from my 100mb/100mb Fibre line, in December 2020 they cut my line after my payment for the month came off. I spent 5 days and hundreds of Rands on airtime trying to get my line up. Long story short, someone from Octotel called me by chance, and I explained my offline problem, within 30 minutes the Octotel salesperson was able to identify and resolve the issue while Webafrica's own tech support took 5 days to resolve nothing.

Then I noticed that I was Debited almost double my line's price for the month of January 2021. I logged into my Customer Zone and noticed an active 35mb line running in my account. So within those 5 days of a wild goose chase with Webafrica, one of their employees activated another service which I am getting Billed for. I can't simply deactivated the line from my end because I will be charged almost 3k to do so, so I'm trying to get hold of Webafrica to get a refund on that random 35mb line and to deactivate it since I never agreed to get it up however, their call centre's apparently have a wait time of an hour and their "speedy" WhatsApp number has not logged me with an agent for over 24 hours now, I even Facebooked them and still nothing. There is no email address or possibility to log a service ticket. They are robbing me.

Highly unrecommended!!!!!!