ML
Marius L
1 reviews | Active since Sept 2011
08 Mar 2016, 11:09
Taking money from my account BEFORE I am active???
Webafrica seems it fit to deduct my package and line rental from my account BEFORE my line is even active???<br> <br> Why am I paying for something I can't use????<br> <br> Furthermore, I have been struggling for almost a month to get my line activated. After countless emails, this matter has only NOW been brought up with Telkom. How difficult is it really to log a complain with Telkom??<br> <br> I demand a full refund until you can get your act together!!!<br> <br> To everyone reading this, think twice about using Webafrica. I would not advise it. AT ALL!
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Webafrica's replyOfficial
08 Mar 2016, 18:28Hello lourens.marius,
It's never great hearing that a customers journey has started in such a bad way but you have every right to be disappointed as this service is not acceptable.
We're really sorry for the way your order has been handled and I have asked a Senior from our ADSL team to take-over your issue. We will give you a call first thing in the morning.
Regards
Justin
Online Team
It's never great hearing that a customers journey has started in such a bad way but you have every right to be disappointed as this service is not acceptable.
We're really sorry for the way your order has been handled and I have asked a Senior from our ADSL team to take-over your issue. We will give you a call first thing in the morning.
Regards
Justin
Online Team
Webafrica's reply08 Mar 2016, 18:28
Official
Hello lourens.marius,
It's never great hearing that a customers journey has started in such a bad way but you have every right to be disappointed as this service is not acceptable.
We're really sorry for the way your order has been handled and I have asked a Senior from our ADSL team to take-over your issue. We will give you a call first thing in the morning.
Regards
Justin
Online Team
It's never great hearing that a customers journey has started in such a bad way but you have every right to be disappointed as this service is not acceptable.
We're really sorry for the way your order has been handled and I have asked a Senior from our ADSL team to take-over your issue. We will give you a call first thing in the morning.
Regards
Justin
Online Team