Take your money but cannot provide a service let alone a feedback call

Took the debit very 1st day I called and placed an order for wifi. 3 weeks later still no router. Everyone I speak to has a different period of "time" and all will escalate, but absolutely not a single call / feedback. If I dont call then I hear absolutely nothing! Starting to feel like I have been ****med! Most ridicoulous 1st time customer experience ever!!