Tajes 6 days just to activate

Hi. I have made a isp change from my previous isp to webafrica, it was pre ordered so that i shouldn't be down, i am down from last week Wednesday and today is fhe next week monday, end of the dai. This is going on to day 6 tomorrow. Now in the whatsapp chat page i just get ignored from Melissa A. I am communicating from 2pm and still didn't get any reply, it os now 5:15 pm