******* tactics to ***** money from you!!!!

I recently received a call from Webafrica stating that they sent me a second router in error and that they would like it returned. I don't recall ever receiving a second router but the router that I did receive was signed for by one of my collogues because I had it delivered to my place of work. So in an effort to try find this "alleged" second router I asked them the date it was delivered. I am then shocked to hear that this delivery apparently took place more than a year ago!! My first question is how bad is their administration if it takes them more than a year to figure out that they sent a second router?

Understandably confused but still trying to be helpful I asked them to tell me who signed for the router so I could try trace where it ended up. They were able to send me proof of delivery for the first router......with a picture of one of my collogues holding the box containing the router but they were unable to send me the same proof of delivery for the second “alleged” router.

Now this is where my patience starts to run out. Over the next few weeks I was in communication with them via email. I actually initiated many follow-ups with them asking repeatedly to send me the second proof of delivery and in most of those cases they didn't even bother to respond to my emails. Then roughly two months had past with no response to any of my emails so I assumed they either found the missing router or realized they had made a mistake. I thought that was the end of it until today when I received a call from them. The lady I spoke to again said the second router needed to be returned. She didn't seem to be aware of my repeated requests for proof of delivery so I explained the entire story to her. She then tells me that all she can give me is the serial number of the second router, no proof of delivery.

When I said that wasn't good enough she became rude and started talking over me. Practically yelled at me that if I don't return the second router they WILL bill me for it!!

I eventually managed to get a few words in and simply asked her: how is it possible that you can deliver a router to any person and not require them to sign something or provide a name or anything really? To that she couldn't give me a straight answer and kept referring to the serial numbers of the devices that she could send me.

I eventually followed by saying to her that billing me for a device that they have no proof was ever delivered is paramount to theft and I wouldn't stand for it. She then just said her manager would call me and hung up the phone.

I think it goes without saying that this is completely ridiculous and they seriously need to look at sorting out their clearly disorganized departments.

I refuse to be bul**** by these people and should anyone else receive similar threats from them, hold your ground because there is no legal way they can bill you in this manner. That been said, I will be changing service providers shortly and to anyone reading this: STAY AWAY FROM WEBAFRICA!!!! THEY WILL FIND A WAY TO SIPHON FUNDS FROM YOU REGARDLESS OF LEGAL GROUNDS.