1 reviews | Active since Feb 2011
Switching accounts
I signed up on the for a 10mb Uncapped Business account thinking that this account would offer me the best solution in terms of streaming and downloading. Currently this account is been shaped to such an extent that my youtube/ twitch buffers and is not suitable for watching video content online. I looked at my usage so far and I'm sitting on 26gbs for the month and my account portal on the website states I'm not being shaped.<br> <br> I've done testing on my side and didn't find any problems with my adsl line. I then tested my adsl account by switching over to my 1gb capped account also with Webafrica. <br> Too my surprise this account performed at full line speed and streaming had zero problems.<br> <br> As this problem is obviously an account based issue, I contacted Webafrica support to have this account changed to a capped solution. Unfortunately I was disappointed, as they said they cant switch this account mid month and can only change me over at the end of the month. <br> <br> I find that the uncapped accounts are misrepresented on their website, proving to be worse than their own free capped account yet I'm paying a large sum of money to receive a product that is of no use. <br>
We do understand that our customers sign up for the Business Uncapped service so they can have a piece of mind, but clearly that was not the case in this situation.
Our technicians have been in touch with our upstream provider, frequently, to resolve the network issue that some of our customers are or were experiencing and I can confirm that our upstream provider has managed to resolve this porblem and they've asked for us to monitor our customer's connection and revert back to them if this issue persists.
With that being said, we've switched your account to a capped service and it seems like everything is running smoothly. And we would like to apologise for the frustration this issue has caused you because we can understand why you're upset.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
We do understand that our customers sign up for the Business Uncapped service so they can have a piece of mind, but clearly that was not the case in this situation.
Our technicians have been in touch with our upstream provider, frequently, to resolve the network issue that some of our customers are or were experiencing and I can confirm that our upstream provider has managed to resolve this porblem and they've asked for us to monitor our customer's connection and revert back to them if this issue persists.
With that being said, we've switched your account to a capped service and it seems like everything is running smoothly. And we would like to apologise for the frustration this issue has caused you because we can understand why you're upset.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team