Suspicious increase in 5 stars ratings
The sudden spike in 5 starts ratings is very suspicious.
They increase their price every year, sometimes twice a year. They never respond to their WhatsApp messages. The cancellation fee is more expensive than my monthly subscription. To prevent you to downgrade to counter the price increase, they remove the slowest options. They give you the option to downgrade on their website, but when you try, it tells you that you can't do it and need to call.
I am only staying with them because it's easier, for now...
Do I recommend them? Absolutely not, you have a contract with them and it costs you to break it, but they change the rules whenever they feel like it and make it as hard as possible for their customers to make change to protect their income
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
25 Mar 2026, 08:55Hi Cedric,
We understand how frustrating it can be to feel limited by pricing changes, website restrictions, and difficulties contacting support. It’s completely understandable that these experiences have left you feeling frustrated. We also appreciate that you’ve continued using our service despite these challenges, and your feedback is valuable in helping us improve.
If there’s anything you need assistance with regarding your account or services, please feel free to send us a direct message on Hello Peter along with a brief description of the issue, and we’ll make sure it’s attended to promptly.
Thank you for taking the time to share your experience.
Kind regards,
Webafrica Team
We understand how frustrating it can be to feel limited by pricing changes, website restrictions, and difficulties contacting support. It’s completely understandable that these experiences have left you feeling frustrated. We also appreciate that you’ve continued using our service despite these challenges, and your feedback is valuable in helping us improve.
If there’s anything you need assistance with regarding your account or services, please feel free to send us a direct message on Hello Peter along with a brief description of the issue, and we’ll make sure it’s attended to promptly.
Thank you for taking the time to share your experience.
Kind regards,
Webafrica Team
Webafrica's reply25 Mar 2026, 08:55
Official
Hi Cedric,
We understand how frustrating it can be to feel limited by pricing changes, website restrictions, and difficulties contacting support. It’s completely understandable that these experiences have left you feeling frustrated. We also appreciate that you’ve continued using our service despite these challenges, and your feedback is valuable in helping us improve.
If there’s anything you need assistance with regarding your account or services, please feel free to send us a direct message on Hello Peter along with a brief description of the issue, and we’ll make sure it’s attended to promptly.
Thank you for taking the time to share your experience.
Kind regards,
Webafrica Team
We understand how frustrating it can be to feel limited by pricing changes, website restrictions, and difficulties contacting support. It’s completely understandable that these experiences have left you feeling frustrated. We also appreciate that you’ve continued using our service despite these challenges, and your feedback is valuable in helping us improve.
If there’s anything you need assistance with regarding your account or services, please feel free to send us a direct message on Hello Peter along with a brief description of the issue, and we’ll make sure it’s attended to promptly.
Thank you for taking the time to share your experience.
Kind regards,
Webafrica Team
Webafrica's replyOfficial
25 Mar 2026, 08:55Hi there, thank you for taking the time to share this so openly. We can hear how frustrating this experience has been, especially around pricing, support access, and managing your service, and we genuinely appreciate you calling it out.To address your concerns around reviews, we're simply sharing a link to our newly reactivated HelloPeter profile. It gives all our customers a space to share their experiences transparently, both the good and the areas where we can do better.Regarding the recent price increase, this was implemented by your Fibre Network Operator due to rising economic and operational costs. That said, we always work hard to keep our services as affordable and accessible as possible, and we understand how important it is for you to feel in control of your costs.We also hear your concerns around downgrades and support channels. It’s important to us that managing your service is straightforward, and we’re taking this feedback seriously as it highlights areas where we need to improve the experience.To help move things forward, we’ve arranged for our Retentions team to get in touch with you directly. They’ll walk you through the available options, including possible regrade paths, and guide you on the next steps in a clear and supportive way.For full transparency, you can view all our service terms here:
https://www.webafrica.co.za/legal/We truly value your feedback; it helps us improve and better support you. We’d really like the opportunity to turn this experience around for you.
Warm regards,
Webafrica Crew
https://www.webafrica.co.za/legal/We truly value your feedback; it helps us improve and better support you. We’d really like the opportunity to turn this experience around for you.
Warm regards,
Webafrica Crew
Webafrica's reply25 Mar 2026, 08:55
Official
Hi there, thank you for taking the time to share this so openly. We can hear how frustrating this experience has been, especially around pricing, support access, and managing your service, and we genuinely appreciate you calling it out.To address your concerns around reviews, we're simply sharing a link to our newly reactivated HelloPeter profile. It gives all our customers a space to share their experiences transparently, both the good and the areas where we can do better.Regarding the recent price increase, this was implemented by your Fibre Network Operator due to rising economic and operational costs. That said, we always work hard to keep our services as affordable and accessible as possible, and we understand how important it is for you to feel in control of your costs.We also hear your concerns around downgrades and support channels. It’s important to us that managing your service is straightforward, and we’re taking this feedback seriously as it highlights areas where we need to improve the experience.To help move things forward, we’ve arranged for our Retentions team to get in touch with you directly. They’ll walk you through the available options, including possible regrade paths, and guide you on the next steps in a clear and supportive way.For full transparency, you can view all our service terms here:
https://www.webafrica.co.za/legal/We truly value your feedback; it helps us improve and better support you. We’d really like the opportunity to turn this experience around for you.
Warm regards,
Webafrica Crew
https://www.webafrica.co.za/legal/We truly value your feedback; it helps us improve and better support you. We’d really like the opportunity to turn this experience around for you.
Warm regards,
Webafrica Crew