NT
Neo T
1 reviews | Active since Jun 2026
05 Jun 2026, 16:33
suspended services
here i am back again to complain as they only give you responses when you put a complaint on helloPeter......I've been querying about my suspended internet connection for a week now since 29 may however i made payment on the 27 of May. they prompts gave me a wrong reference number to use to pay the services but still the issue is not resolved yet. what must i do in order to get the Wi-Fi up and running... I'm really tired of doing this ups and downs
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
05 Jun 2026, 16:37Hi Neo,
We hear your frustration, especially after making payment on the 27th of May and still dealing with a suspended connection since the 29th. Being given an incorrect reference number and then having to repeatedly follow up for a resolution is understandably exhausting, particularly when you rely on your WiFi being active.
We hear your frustration, especially after making payment on the 27th of May and still dealing with a suspended connection since the 29th. Being given an incorrect reference number and then having to repeatedly follow up for a resolution is understandably exhausting, particularly when you rely on your WiFi being active.
This matter has now been escalated to our billing team for urgent review so they can verify the payment, correct the reference issue, and assist with restoring your connection.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 Jun 2026, 16:37
Official
Hi Neo,
We hear your frustration, especially after making payment on the 27th of May and still dealing with a suspended connection since the 29th. Being given an incorrect reference number and then having to repeatedly follow up for a resolution is understandably exhausting, particularly when you rely on your WiFi being active.
We hear your frustration, especially after making payment on the 27th of May and still dealing with a suspended connection since the 29th. Being given an incorrect reference number and then having to repeatedly follow up for a resolution is understandably exhausting, particularly when you rely on your WiFi being active.
This matter has now been escalated to our billing team for urgent review so they can verify the payment, correct the reference issue, and assist with restoring your connection.
Warm regards,
Webafrica Crew
Webafrica Crew
NT
Neo T's updateReviewer Update
05 Jun 2026, 16:48so now i must wait again 7 days has passed I'm being given another time frame of 10 to 15 days....by the time this has been resolved the month would have been over yet still with no internet connection...all i asked was simple reconnect my services as you guys have proof that i did make payment whatever internal process that needs to be done between Webafrica, Easypay and Vuma it does not involve me. i must suffer the incompetencies of your services
NT
Neo T's update05 Jun 2026, 16:48
Reviewer Update
so now i must wait again 7 days has passed I'm being given another time frame of 10 to 15 days....by the time this has been resolved the month would have been over yet still with no internet connection...all i asked was simple reconnect my services as you guys have proof that i did make payment whatever internal process that needs to be done between Webafrica, Easypay and Vuma it does not involve me. i must suffer the incompetencies of your services
Webafrica's replyOfficial
05 Jun 2026, 16:58Hi Neo,
We hear your frustration and understand how difficult it is to still be without service after making payment and already waiting several days for resolution.
At this stage, the matter remains escalated with our billing team for urgent investigation to verify the payment and resolve the suspension on the account as quickly as possible. The focus is on correcting the payment reference issue between the relevant systems so the service can be restored.
We understand your expectation that this should not require further waiting and that it needs to be resolved without further delays, and this urgency has been included in the escalation notes.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 Jun 2026, 16:58
Official
Hi Neo,
We hear your frustration and understand how difficult it is to still be without service after making payment and already waiting several days for resolution.
At this stage, the matter remains escalated with our billing team for urgent investigation to verify the payment and resolve the suspension on the account as quickly as possible. The focus is on correcting the payment reference issue between the relevant systems so the service can be restored.
We understand your expectation that this should not require further waiting and that it needs to be resolved without further delays, and this urgency has been included in the escalation notes.
Warm regards,
Webafrica Crew
Webafrica Crew