1 reviews | Active since Nov 2011
Support takes too long and can't even get hold of sales
Gridhost/Webafrica need to sort their callcenter out. It takes over 24 hours to answer a simple question, 'can I please get SSL on my domain'. The call center line just rings without answer, there is no live chat for Gridhost so thats a service/feature that has been removed, webafrica's sales live chat does not answer.
Only option when in a pinch and gridhost is unable to provide me with SSL is to get hosting elsewhere for a demo I need to do.
Good morning Martin
Please excuse the late response and the delay in answering your calls before. The system is suspending customers' accounts who have not paid and because there are so many of them they have been flooding both the billing and support queues. We are working through them as quickly and efficiently as we can. I found your ticket with the query regarding the SSL certificate. I will ensure that it is responded to.
Should you have any other questions you may find me on Facebook or Twitter as well. I monitor those on a daily basis.
Best regards
Good morning Martin
Please excuse the late response and the delay in answering your calls before. The system is suspending customers' accounts who have not paid and because there are so many of them they have been flooding both the billing and support queues. We are working through them as quickly and efficiently as we can. I found your ticket with the query regarding the SSL certificate. I will ensure that it is responded to.
Should you have any other questions you may find me on Facebook or Twitter as well. I monitor those on a daily basis.
Best regards