Support Service needs to be revised !!!!

I'm getting frustrated with Webafrica, I ordered their 20Mbps Naked DSL line on the 12th of February 2021. It took 16 days for the infrastructure provider to install the line, that is after multiple attempts and continuous efforts from one of the agents via the live chat function ( Daniel David's). However I now have to wait for who knows how long again for my line to activated. I cancelled my previous ISP more than 10 days ago and I've been without an internet connection for about two weeks and webafrica is just going around in circles, I'm frustrated with the service, the process is taking too long and the live bot function is not exactly helping either. Their WhatsApp live bot is advertised as instant help and active from 07H00 AM to 9PM on weekdays however after 16H00 you can barely get ahold of any of the agents, what's even worse is you can wait for well over an hour to get connected to an agent. Webafrica seriously needs to revise their support channel, I left a very reputable ISP, primarily because of the lack of service.