'Support' please help!

This is the third weekend in a row that I've had to log a call for our fibre link. I spotted an openserve bakkie in the area and asked the technician to have a look at our line. He confirms that the line has been broken/****** but is unable to look at the problem before a call has been logged. The problem is that I've been trying to log a call since 08h30 this morning via web Africa's whatsapp support system and I've yet to chat to someone. That's 8 hours of.continually monitoring my phone for a response.

In the event that web Africa is monitoring these reports, please will you log a line fault for code bzf56.