cA
canty A
1 reviews | Active since Sept 2019
16 May 2026, 08:54
Support on Fiber Connection
Their support is some of the weakest you ican get
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
18 May 2026, 09:10Hi Canty,
Feeling unsupported when you need help most can be incredibly frustrating, and this is not how we want our clients to feel, nor the standard of service we aim to deliver at Webafrica.
We appreciate you raising this and would really like the opportunity to assist you properly.
If you’re still in need of assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll gladly look into it and help take this forward.
Warm regards,
Webafrica Crew
Feeling unsupported when you need help most can be incredibly frustrating, and this is not how we want our clients to feel, nor the standard of service we aim to deliver at Webafrica.
We appreciate you raising this and would really like the opportunity to assist you properly.
If you’re still in need of assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll gladly look into it and help take this forward.
Warm regards,
Webafrica Crew
Webafrica's reply18 May 2026, 09:10
Official
Hi Canty,
Feeling unsupported when you need help most can be incredibly frustrating, and this is not how we want our clients to feel, nor the standard of service we aim to deliver at Webafrica.
We appreciate you raising this and would really like the opportunity to assist you properly.
If you’re still in need of assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll gladly look into it and help take this forward.
Warm regards,
Webafrica Crew
Feeling unsupported when you need help most can be incredibly frustrating, and this is not how we want our clients to feel, nor the standard of service we aim to deliver at Webafrica.
We appreciate you raising this and would really like the opportunity to assist you properly.
If you’re still in need of assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll gladly look into it and help take this forward.
Warm regards,
Webafrica Crew
cA
canty A's updateReviewer Update
18 May 2026, 10:52Hi my internet is down on VUMATEL NETWORK. email on this account is *** and the account is for Humewood Villas Unit 24. Internet is still down and i received a response from Vumatel to reboot devices as their maintenance is complete. Also i requeated a ref no when the agent logged my ticket. Thanks
cA
canty A's update18 May 2026, 10:52
Reviewer Update
Hi my internet is down on VUMATEL NETWORK. email on this account is *** and the account is for Humewood Villas Unit 24. Internet is still down and i received a response from Vumatel to reboot devices as their maintenance is complete. Also i requeated a ref no when the agent logged my ticket. Thanks
Webafrica's replyOfficial
18 May 2026, 11:24Hi Canty
We understand how frustrating it is to still be without internet after maintenance has been completed, especially when you’re relying on updates from both the network and support teams.
We’ve reviewed your account and can see that the line is currently showing a down status, along with a “Possible Power Down” indication. To help move this forward, please ensure that the Vumatel ONT is powered on and then attempt another restart of both the ONT and your router, as a GPON provision (line refresh) has been completed on our side to help restore connectivity.
If the connection remains down after restarting, please let us know what the lights on your Vumatel ONT are doing. This will help us determine the correct next steps and escalate appropriately if needed.
Warm regards,
Webafrica Crew
We understand how frustrating it is to still be without internet after maintenance has been completed, especially when you’re relying on updates from both the network and support teams.
We’ve reviewed your account and can see that the line is currently showing a down status, along with a “Possible Power Down” indication. To help move this forward, please ensure that the Vumatel ONT is powered on and then attempt another restart of both the ONT and your router, as a GPON provision (line refresh) has been completed on our side to help restore connectivity.
If the connection remains down after restarting, please let us know what the lights on your Vumatel ONT are doing. This will help us determine the correct next steps and escalate appropriately if needed.
Warm regards,
Webafrica Crew
Webafrica's reply18 May 2026, 11:24
Official
Hi Canty
We understand how frustrating it is to still be without internet after maintenance has been completed, especially when you’re relying on updates from both the network and support teams.
We’ve reviewed your account and can see that the line is currently showing a down status, along with a “Possible Power Down” indication. To help move this forward, please ensure that the Vumatel ONT is powered on and then attempt another restart of both the ONT and your router, as a GPON provision (line refresh) has been completed on our side to help restore connectivity.
If the connection remains down after restarting, please let us know what the lights on your Vumatel ONT are doing. This will help us determine the correct next steps and escalate appropriately if needed.
Warm regards,
Webafrica Crew
We understand how frustrating it is to still be without internet after maintenance has been completed, especially when you’re relying on updates from both the network and support teams.
We’ve reviewed your account and can see that the line is currently showing a down status, along with a “Possible Power Down” indication. To help move this forward, please ensure that the Vumatel ONT is powered on and then attempt another restart of both the ONT and your router, as a GPON provision (line refresh) has been completed on our side to help restore connectivity.
If the connection remains down after restarting, please let us know what the lights on your Vumatel ONT are doing. This will help us determine the correct next steps and escalate appropriately if needed.
Warm regards,
Webafrica Crew
cA
canty A's updateReviewer Update
18 May 2026, 13:27The ont broadband and in ternet lights are off. Power and Lan lights are on
cA
canty A's update18 May 2026, 13:27
Reviewer Update
The ont broadband and in ternet lights are off. Power and Lan lights are on
Webafrica's replyOfficial
18 May 2026, 13:44Hi Canty,
Thank you for coming back to us and for confirming the ONT light status. We understand how concerning it is to see the broadband and internet lights off, especially when power and LAN are the only ones showing.
Based on the information provided, this does indicate a fault on the line. A line fault has been logged with Vumatel under reference WA*** for further investigation. As Vumatel applies unnecessary call‑out charges if the issue is found to be on your side (example: cables are unplugged or router switched off), we recommend ensuring that all cabling is firmly and correctly seated between the ONT and router.
Please note that fibre faults generally have a turnaround time of 3–6 working days, however Vumatel is often quicker to respond. Our Faults Team will be monitoring this closely and will provide SMS updates as feedback is received from the network provider.
If you need any further assistance in the meantime, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly help.
Warm regards,
Webafrica Crew
Thank you for coming back to us and for confirming the ONT light status. We understand how concerning it is to see the broadband and internet lights off, especially when power and LAN are the only ones showing.
Based on the information provided, this does indicate a fault on the line. A line fault has been logged with Vumatel under reference WA*** for further investigation. As Vumatel applies unnecessary call‑out charges if the issue is found to be on your side (example: cables are unplugged or router switched off), we recommend ensuring that all cabling is firmly and correctly seated between the ONT and router.
Please note that fibre faults generally have a turnaround time of 3–6 working days, however Vumatel is often quicker to respond. Our Faults Team will be monitoring this closely and will provide SMS updates as feedback is received from the network provider.
If you need any further assistance in the meantime, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly help.
Warm regards,
Webafrica Crew
Webafrica's reply18 May 2026, 13:44
Official
Hi Canty,
Thank you for coming back to us and for confirming the ONT light status. We understand how concerning it is to see the broadband and internet lights off, especially when power and LAN are the only ones showing.
Based on the information provided, this does indicate a fault on the line. A line fault has been logged with Vumatel under reference WA*** for further investigation. As Vumatel applies unnecessary call‑out charges if the issue is found to be on your side (example: cables are unplugged or router switched off), we recommend ensuring that all cabling is firmly and correctly seated between the ONT and router.
Please note that fibre faults generally have a turnaround time of 3–6 working days, however Vumatel is often quicker to respond. Our Faults Team will be monitoring this closely and will provide SMS updates as feedback is received from the network provider.
If you need any further assistance in the meantime, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly help.
Warm regards,
Webafrica Crew
Thank you for coming back to us and for confirming the ONT light status. We understand how concerning it is to see the broadband and internet lights off, especially when power and LAN are the only ones showing.
Based on the information provided, this does indicate a fault on the line. A line fault has been logged with Vumatel under reference WA*** for further investigation. As Vumatel applies unnecessary call‑out charges if the issue is found to be on your side (example: cables are unplugged or router switched off), we recommend ensuring that all cabling is firmly and correctly seated between the ONT and router.
Please note that fibre faults generally have a turnaround time of 3–6 working days, however Vumatel is often quicker to respond. Our Faults Team will be monitoring this closely and will provide SMS updates as feedback is received from the network provider.
If you need any further assistance in the meantime, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly help.
Warm regards,
Webafrica Crew
cA
canty A's updateReviewer Update
18 May 2026, 14:51Hi please cancell the ticket with Vumatel, as the issue was resolved outside our complex some 7km from our main fiber connection.
Thanks for the assistance and hopefully in future your communication will improve.
Thanks for the assistance and hopefully in future your communication will improve.
cA
canty A's update18 May 2026, 14:51
Reviewer Update
Hi please cancell the ticket with Vumatel, as the issue was resolved outside our complex some 7km from our main fiber connection.
Thanks for the assistance and hopefully in future your communication will improve.
Thanks for the assistance and hopefully in future your communication will improve.
Webafrica's replyOfficial
18 May 2026, 15:55Hi Canty,
Thank you for the update and for letting us know that the fault has been resolved. We are really pleased to hear that the issue was addressed successfully and that the service is back up and running.
We have taken note of your request and will ensure that the ticket with Vumatel is cancelled accordingly. Your feedback regarding communication is appreciated and will be shared with our Service Quality Team, as we are always working to improve how we keep our clients informed.
Warm regards,
Webafrica Crew
Thank you for the update and for letting us know that the fault has been resolved. We are really pleased to hear that the issue was addressed successfully and that the service is back up and running.
We have taken note of your request and will ensure that the ticket with Vumatel is cancelled accordingly. Your feedback regarding communication is appreciated and will be shared with our Service Quality Team, as we are always working to improve how we keep our clients informed.
Warm regards,
Webafrica Crew
Webafrica's reply18 May 2026, 15:55
Official
Hi Canty,
Thank you for the update and for letting us know that the fault has been resolved. We are really pleased to hear that the issue was addressed successfully and that the service is back up and running.
We have taken note of your request and will ensure that the ticket with Vumatel is cancelled accordingly. Your feedback regarding communication is appreciated and will be shared with our Service Quality Team, as we are always working to improve how we keep our clients informed.
Warm regards,
Webafrica Crew
Thank you for the update and for letting us know that the fault has been resolved. We are really pleased to hear that the issue was addressed successfully and that the service is back up and running.
We have taken note of your request and will ensure that the ticket with Vumatel is cancelled accordingly. Your feedback regarding communication is appreciated and will be shared with our Service Quality Team, as we are always working to improve how we keep our clients informed.
Warm regards,
Webafrica Crew