1 reviews | Active since Dec 2017
Support not getting back to me
I got internet with webAfrica and it was suppose to come with a free router. I never got the router so I cancelled it. When I cancelled my internet with webAfrica they charged me for the router I never received.
I first opened a ticket (About a week ago) with them but it got closed straight away saying that I would only get my money back when I return the router.
I opened another ticket telling them my situation, that I can't return the router as I never got the router. I has been over a week now and every time I call them they say they will call me back about it and they never do.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah