Support non existent!!

For the last 3 days I've been on hold for a cumulative time of 2 hours, and yes I've summed the minutes. Every sales person puts me through to the technical department, but it's clear that the technical department is non-existent. This is the worst service I have ever experienced and this for a tech company!!! No one in the whole company seems to know how to switch on a Fibre line or be able to have any sense of customer care. The most competent person is the automated voice mail. Ridiculous!!!!!