Support NIGHTMARE

Terrible experience trying to cancel a service. According to WebAfrica's support pages "Please be aware that cancellations can only be placed via your customer zone. Webafrica agents are not permitted to process cancellation requests over the phone, via social media or any other agent-facing medium."

Yet, going to Customer Zone and trying to cancel they tell you to go to whatsapp to chat to an agent. Nevertheless, one does as one is told and I do so. Start chatting to the obnoxious bot and NO menu item even hints at anything related to cancellations. I choose to query my current installation. Through to a "Cindy-Leigh". As soon as I mention I need to cancel, I get a "oh sorry, high live chat requests - we'll get back to you". 10 minutes later I get transferred to "Billing". I repeat my request. No response. Then suddenly, "We are transferring you to "Customer Saver"" *** people. It's been almost 2 hours now and absolutely ZERO progress.

This is a sad tale of a company going terribly terribly wrong. I will NOT be referring you to my friends as I have in the past.