Support more useless than small town municipalities

I cancelled my account with Webafrica for the end of January which was already a disaster because they don't allow you cancel online and the person I told on Whatsapp chat (the only way of communicating with them) didn't put through my cancellation request. I have to contact them to check up and prove that I had actually asked for the cancellation.

Anyway, the cancelation went through end of Jan... for my internet service only! They scheduled to release my line from the end of Feb. I have spoken to 6 people this week all of whom assured me my line has been released now, but every time I go back to frogfoot they say that they have received no communication from Webafrica. It has been an entire week of me spending every minute I can during working hours talking to their agents and they still have not got it together to release my line.

Every time I have asked to speak to someone senior who can actually fix the problem I have been put on hold until either the chat disconnects due to inactivity or the workday ends and they go home.

I am so infuriated by this company's incompetance that if I lived nearer to them I would go stand outside their office warning away prospective customers.