SM
Siphesihle M
1 reviews | Active since May 2026
17 May 2026, 06:45
Support issue
I am extremely disappointed with the service I have received. My WiFi has been down since Thursday at 5pm, and despite multiple attempts to contact support via WhatsApp, I have received no real assistance. Every time I reach out, I only get automated responses saying there is a high volume of queries and that someone will get back to me — but nobody ever does.
I have already tried troubleshooting the router, restarting everything, and even checked outside where it appears there may be a cable issue. Yet no technician has been sent out and no proper communication has been provided.
Being without internet for an entire weekend is unacceptable, especially while still paying for the service. The lack of customer support, urgency, and follow-up is extremely frustrating.
I simply want this issue resolved and for someone to come inspect and repair the fault as soon as possible.
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Webafrica's replyOfficial
18 May 2026, 09:43Hi Siphesihle. We understand how disruptive this has been, especially being without service since Thursday and not receiving the level of support or follow-up you should expect from us. We can appreciate how frustrating this must feel, particularly after already trying multiple troubleshooting steps on your side.We’ve logged your fault and created your ticket WA***, with Fault #402430 attached. This has been captured and escalated so it can be actively investigated and prioritised for resolution.Our teams will now use this fault reference to engage the relevant infrastructure partners and determine whether an external line issue or a physical fault is affecting your service. A technician appointment will be arranged if required, and you will be kept updated as progress is made via SMS.
We are committed to getting this resolved as quickly as possible and restoring your connection without further delay.
Warm regards,
Webafrica Crew
We are committed to getting this resolved as quickly as possible and restoring your connection without further delay.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply18 May 2026, 09:43
Official
Hi Siphesihle. We understand how disruptive this has been, especially being without service since Thursday and not receiving the level of support or follow-up you should expect from us. We can appreciate how frustrating this must feel, particularly after already trying multiple troubleshooting steps on your side.We’ve logged your fault and created your ticket WA***, with Fault #402430 attached. This has been captured and escalated so it can be actively investigated and prioritised for resolution.Our teams will now use this fault reference to engage the relevant infrastructure partners and determine whether an external line issue or a physical fault is affecting your service. A technician appointment will be arranged if required, and you will be kept updated as progress is made via SMS.
We are committed to getting this resolved as quickly as possible and restoring your connection without further delay.
Warm regards,
Webafrica Crew
We are committed to getting this resolved as quickly as possible and restoring your connection without further delay.
Warm regards,
Webafrica Crew
Best regards,