Support and quality of service is an actual joke.

Just to be clear from the word go, I would give this ISP 0 stars if I could. As we all know, with Covid-29 on the rise in South Africa at the time of this listing many South African employees have been instructed to work from home.

Last night (17th March 2020) at about 19:00 I requested a data top up on my LTE service through the Webafrica customer portal. A payment amount was added to my account very quickly as well as an invoice emailed to me within minutes, yet i sat and I sat waiting for my internet to come back on. I decided to be patient and leave it for the evening and check in again in the morning.

Morning came, and still no internet. I proceeded to phone Webafrica whereby I had to sit on hold for only God knows how long before getting through to a support agent. This support agent advised that the is an error with the top ups but it will without a doubt be activated today (18th March 2020). Around 14:30 there was still no internet, I called through again, same process I had to sit on hold. To be told the exact same story, there is a problem and it will be resolved today. It is now roughly 21 hours later since my top up request and I called in again to speak to one of the most unprofessional support agents I have ever come across in my life. She told me that I need to speak louder because she can't make out a word I am saying, this was due to the nature of her colleagues screaming and laughing and chattering in the background, real professional Webafrica, where are your managers?

She then told me that Webafrica issued a notice on their website informing all customers of the problem, I told her to please point this notice out to me whereby she advised: "oh, I see there is actually nothing on our website." No, because it is the customers' duty to suck the information out of our thumbs?

She then mentioned that she can't give me a turn around time as to when this will be resolved, it could be tomorrow, end of the week or even next week. She has no idea. Again, useless support not only from the agents but from management alike.

I understand all fair and well that issues arise from time to time, but the way it is communicated and handled makes all the difference in the world and let me tell you now, Webafrica does not care about anything other than the debit order that goes off your account each month. Other than that, they could not care less.

This will be my last month with Webafrica, and I cannot be more excited to move to another ISP.

Your customer support and quality of service are disgusting.