SUPER UNHAPPY SERVICE - Webafrica

We purchased a line from webafrica with a 200 download and 100 upload at the beginning of December 2020. We were promised everything will be sorted within a week of ordering the line. Now on the 4th Jan 2021 I still have no wifi and it is impossible to get intouch with any of the consultants and if you do, they take their sweet time keeping you on hold or waiting as well as give you attitude over the phone. I am now being billed for a product I am not happy with due to a fault on top of that done by Webafrica. This is utterly rediculous!!! I can not accept this terrible service anymore. Emailing doesn't work, calling doesn't work and don't even get me started on their whatsapp chat group. Webafrica didn't even need to do an installation they only needed to provide me with a router and connection and now that I choose to cancel online I am being asked to pay a R1700 installation fee. People please avoid Webafrica at all costs!!