Super Super Bad Services!!!!

I have a a Superbad experience with Webafrica. I have signed up with Web africa on the 6th of May 2022. Same day I've been billed for a Line that i was never able to use, I have received a router, the router were collected again. I have contacted via whatsapp, and multiple calls, Got no where. Debit order went off for R1850 for something that was never used, never active, No router etc.

HAve Called and explained multiple times my story, been transferred from this agent, this department to that department, I still dont have a router, or a Connection to use. The agent were arrogant on the call, when i explained my story.

I have signed up a month ago, Cost me how many 100's to buy data while awaiting for my line to be activate.

and still you advertise " Get set-up within 14days and if you don't, We'll pay you R999. How about 30Days? Is that R999 x 2.

This is bad should i even continue with the application? or should i look for a ISP who can provide better services?