Super Bad service from WebAfrica

I have order Fiber Internet from WebAfrica during the First week of November 2020 giving them 3 weeks to do the installation before canceling the service of my current internet provider. 3 weeks later at the end of November, I had to reconnect with my current provider as nothing was forthcoming from WebAfrica despite all the beautiful promises. Middle of December ( 5 weeks later ) Frogfoot came and install the Fiber line and told me that WebAfrica will install the router and will then activate the service. WebAfrica never completed the installation but deducted an amount of R 1442.87 from my Bank Account. It is now 8 weeks later and I'm still without Fiber. Very bad service to say the least.