SUPER BAD SERVICE from my Internet Service Provider: Webafrica

E-MAIL I WROTE TO THEM IN DESPERATION (after struggling with my ADSL for over a week): Do still offer telephonic support on ********** ? If so, WHY do your phones not get answered? Please confirm your operational times, as well as your escalation procedure, as this is just not acceptable! Please do a port reset on my line and confirm when done.

REPLY RECEIVED FROM WEBAFRICA: Thank you for your email. Our operational times are between 6am-midnight. We have been experiencing high call volumes due to outages etc in the last 2 months. The best and quietest time to call us is after 8pm in the evening.

PORT RESET NOT DONE

MY RESPONSE: You are not answering my question fully. I await confirmation of your escalation process. If you have been experiencing high call volumes for TWO MONTHS, then surely some proactive planning and the deployment of additional resources should by now have been a viable option? Furthermore I am not interested in when it would be convenient for YOU to answer my calls (i.e. after 8 pm), as I am unfortunately not able to schedule the times when YOU choose to provide me with a sub-standard service. MY requirement is that you answer your phones whenever I call. Please draw a report for the past week, up to yesterday afternoon on my service dropping. Then please analyse, confirm the cause and propose remedial action.

NO RESPONSE RECEIVED.

OTHER ACTIONS TAKEN BY ME: 1) Tried Live Chat to get my account reset in order to track Tickets on their website: NO action/resolution/assistance from their side. 2) Called their billing department and requested to speak to a Technical Manager. Nobody available, someone will call me back. YEAH RIGHT. And Santa Claus will soon bring me a Ferrari....