Suggestions for WebAFrica Support

After being with Web Africa for the past 7 months and having our fair share of connectivity problems/line problems, I have a few suggestions to make for support. When installing the line, ensure that each customer has all the necessary details on a single page with space to note the Customer code, router login details and WebAfrica customer details for the broadband connection and get the sales staff to follow up to ensure that all details are correct. Also email each customer with the support booklet that your own support staff use which gives all the necessary steps to follow before they try and call on the whatsapp line. This will cut down on callers and may help resolve the issue. If they still need to contact support, they can take all the necessary screen shots for the support staff in preparation to see so they can take action from there. This will save so much time.