SUCKY SERVICE FROM WEBAFRICA AND OPENSERVE

So I move into a new house. There is a Wifi box mounted on the wall. With that I apply to WEBAFRICA/OPENSERVE to supply me with a service with OPENSERVE UNCAPPED 10/10 Mbps. I have been using this service since the 1 October 2020. WIth little or no issues.

However, I now want to move house, with that I have to cancel my contract and move to the new address. WEBAFRICA after many Loooooong hours trying to communicate via WhatApp (NOT SO) Help line.

With me wanting to move my service and having to cancel the contract I have to pay CLAW BACK fees for the time I have used as it is less than a year since I took up residence. I am the SECOND user of this installation, but OPENSERVE and WEBAFRICA deem that this is the first installation.

The person came here and delivered a router and left. The box for the wifi network was here when I moved in.

I wonder how many people have been ********** this way?

I AM THE SECOND USER OF THIS INSTALLATION. I HAVE A ROUTER THAT I HAVE TO RETURN TO OPENSERVE/WEBAFRICA WITHIN 20 DAYS OF CANCELLATION OF MY CONTRACT.