Sucks at support

The service experienced from WebAfrica is acceptable in general, but when you encounter problems with your connectivity they are really bad.

I reported a connectivity issue last night past 10 pm. their response was that I had to contact them this morning on their WhatsApp number and then only did they log a fault with Telkom.

I spoke to a service consultant Wongalethu. He logged the fault with Telkom, giving me a reference number for that and telling me that Telkom will resolve the issue within 48 hours, which is already 12 hours into my SLA with them.

I have asked him to have his supervisor contact me, since that is not the service I am used to, having come from Afrihost previously. I then had a look at the pricing of Afrihost, because their service is then obviously far superior, discovering that I am paying more at WebAfrica (R 1015 vs R 899 for the same product).

I am still waiting for the WebAfrica ticketing team to contact me, as well as the supervisor.