SUCKING CUSTOMER SERVICE

So I moved homes 28 February 2022 called webafrica was told to make a payment for cancellation at my old address and make an additional payment to activate my new adress and set my wifi.

This was done without hesitation.Now come end of Feb all was good end of March I wa a double debited for the cancellation adress and my new address.

Contacted them aner all paperwork after I was told I will be refunded by the consultant Junaid .Ge will also follow up with accounts and finance nothing happened .

End of april Made payment then payment was allocated to the old address whohad never been cancelled.

Spoke with keketso told the was told she will cancel the old address immediately after I told them I have a case with the NCC and ombudsman and my new address will be activated within 24/48 hours,

More then 72 hours still without internet Followed up again for the 3rd time spoke with Daryl cancel kroon at old address still active cannot assist me.

So no one wants to take the blame and now they are asking me to pay again activation fee for my new adress after this was done !!!!

All I ask is for the double debited amount to be credited as well as the amount that was paid at end of April to be transferred and credit to my account at my new adress This is not my fault you did not follow procedure

I have been in contact for over a month managers does not chat no calls are being answered I need my wifi sorted out ASAP or I will continue with my case at the NCC and ombudsman

Call me on ***