Subscription not cancelled despite repeated requests, Still being charged after cancellation request

Hello Peter,

On 30/06/2024, I sent an email to Web Africa requesting the cancellation of the account, as my son had moved back home from Delmas and would no longer be using the WiFi service.

We did receive a notification confirming that the request had been received and that the subscription would be cancelled effective from 01/08/2024.

However, despite numerous follow-ups and phone calls over the past 2 years and 10 months, during which nobody has come back to us, the debit order is still being deducted every month and the service has not been stopped.

Web Africa has also failed to respond regarding the refund of all the debit orders deducted over these years.

Your urgent assistance in resolving this matter would be greatly appreciated.

Kind regards,