Subject: Formal ComplainIncorrect Recurring Plan Assigned and Poor Customers servicemer Service

I am writing to formally lodge a complaint regarding an incorrect recurring plan that has been assigned to my account, as well as the poor customer service I have experienced while trying to resolve the issue. Despite bringing this matter to the attention of your consultants, the issue remains unresolved. The incorrect recurring plan was assigned to my account without my authorization, and I have repeatedly requested that it be corrected. Unfortunately, instead of assisting in resolving the matter, the consultants I dealt with were rude, unhelpful, and at times sarcastic in their responses. As a paying customer, I expect professional service and prompt assistance when an error has occurred, particularly when the mistake originates on the service provider’s side. The lack of accountability and unwillingness to correct the issue is both disappointing and unacceptable.