AJ
Anton J

1 reviews | Active since Feb 2018

28 Jun 2019, 11:19

Sub zero Service and Product

This company has no clue, been struggling the last two weeks to sort out my Fibre line. Singed up for a 100Mbps line got 50Mbps line took the over a week to sort this out after I had to phone numerous time to get on my problem every time they create a ticket and then you wait. after line was upgraded to 100Mbps and no credit for the period I only had 50Mbps line the router they supp**** is of low quality, there are two different frequencies the router works on on the 2.4G frequency I hardly get 40% of my speed. At least with Telkom ADSL line my speed was consistent all over the house. No according to there technical support I must spend money in extenders. how can You extend an already slow Wifi connection. if you use an wired connection you get about between 80 and 90% of your paid line speed. I would not recommend Webafrica at all. is I new what I know now I would rather stayed at Telkom. for 10 year had no problems. With webAfrica the problems never ends.

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Replies (1)
Webafrica
Webafrica's reply28 Jun 2019, 16:01
Official
 We’re sorry to hear that your Webafrica experience has been less than satisfactory. Please be aware-we no longer respond to queries via Hello Peter, but we would still like to help and improve your Webafrica experience. Kindly email ********** call ********** 500. Thank you Webafrica