Hellopeter
Share Your Experience

1 reviews | Active since Oct 2016

03 Oct 2017, 13:43

Struggle for feedback

I have been trying to get an invoice from WA for almost 5 days.

I have a card authorization awaiting processing but was told that it doesn't not reflect on their side. I EFT'd the amount but I'm still waiting for the invoice.

I can't hold for 17+ minutes waiting to speak to someone who can resolve the issue.

What do I need to do to get basic service

0
Replies (3)
Webafrica
Webafrica's reply03 Oct 2017, 14:39
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah

Best regards,

's update04 Oct 2017, 12:50
Reviewer Update
I am still waiting for you guys to process my order successfully. The fact that the initial order was problematic on your side should escalate my request by some extent but I am still forced to make contact if I want anything resembling feedback. There was an "error" which resulted in me not receiving invoices. Yesterday I had to speak to a consultant for over 10 minutes to try and rectify this. Today I still sit with no guarantee that my order is being processed, that the payment and provided proof of payment for has been allocated to my account. If I had not said anything I would have paid for literally nothing and no service whatsoever. A fair warning to all considering Webafrica, it is an incredibly poor representation of customer service when the only time I am responded to is after lodging a complaint here. If by 2pm I do not receive feedback I will cancel my "order" and request a refund.
's update04 Oct 2017, 16:01
Reviewer Update
After calling them yet again Im promised things will be resolved.