Stop complicating my life!

Dear WebAfrica. As per usual, when trying to get a reaction out of someone that can make a difference, I have to resort to posting in public.

I'm trying to move home, and with it comes a multitude of stresses, which you have added to, every single time.

I started using your fibre services at my current location in October 2020, at which time I had a hell of a time trying to connect my services, and explaining to WA that I use my own router. Now, when I have to move house again, my account shows that I've only been using your services since April 2021,and thus expects me to recoup the installation costs because it shows that I've been using the line for less than a year. I don't have the time or money to deal with this!! I also suspect that WebAfrica will try to bill me for a router that I'm not using, yet again.

I spoke to a support agent 4 days ago, who assured me that the matter has been escalated, and someone would get back to me within 72 hours. Three guesses what came of that.

Please get back to me. Please get your systems sorted, and please stop making my life difficult!