DB
Dianna B
1 reviews | Active since Jan 2018
25 Feb 2019, 09:23
****** money, no refund!
I started an internet package with them. Less than a month later i had no service, after 2 lengthy calls later we figured out Cell C had shrunk coverage and they could not provide our service anymore. I cancelled and asked for a refund. They said no problem. They owe me almost R700 and with multiple phone calls and promises later, its been almost two months and no refund?! lawyers next.... DON'T SIGN UP WITH THEM!!!!!
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
25 Feb 2019, 10:41 Dear Dianna ,
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Webafrica's reply25 Feb 2019, 10:41
Official
Dear Dianna ,
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
DB
Dianna B's updateReviewer Update
15 Mar 2019, 09:01After 2.5 months I recieved my money back. As you can see in my review I had tried every avenue possible for 2 months before posting my review. So your system is very inefficient. I emailed, called, left mages for ppl to contact me, and left emails to the support centre. Your customer service is shocking.
I'm glad I'm done with your company. Truely, please improve yourselves.
DB
Dianna B's update15 Mar 2019, 09:01
Reviewer Update
After 2.5 months I recieved my money back. As you can see in my review I had tried every avenue possible for 2 months before posting my review. So your system is very inefficient. I emailed, called, left mages for ppl to contact me, and left emails to the support centre. Your customer service is shocking.
I'm glad I'm done with your company. Truely, please improve yourselves.