Stole money

I am a new customer, Vumatel completed my installation on the 5th of Dec as promised, WebAfrica did not deliver my router but debited my account for R249, when chatting via whatsapp as that is the only line of communication for WebAfrica ie, they don't have managers or senior managers who we can speak to. I was told payment was not done. I provided the consultants with proof via bank statement that money was debited on the 1st of Dec. Was told nothing can be done we just have to wait until it reflects. My number is ***, email address is ***. Still waiting for a manager to call.