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Sherwin
1 reviews | Active since Apr 2026
01 Sept 2026, 13:12
Still waiting on refund
I am still waiting on my refund from November 2024,no monies has been paid into my Bank account but you say that it's been paid out,How hard is it it for you guys to pay it into my proper bank account .I have one bank account, and I've given you that details many times.please sort this out
Helpful (0)
Replies (14)0
Replies (14)
Webafrica's replyOfficial
01 Sept 2026, 14:16Hi Sherwin,
We understand your frustration, especially after waiting for your refund since November 2024 and not seeing the funds reflect in your bank account.We’ve reviewed the latest feedback and can confirm that the refund was processed from our side using the banking details provided by Vuma under ticket #***. As the refund has been completed based on the information supp**** to us, we recommend contacting Vuma to confirm the banking details they provided and to assist with tracing the payment.We appreciate how frustrating it is to continue following up on a refund that has not reflected and hope this clarification helps with the next step.Warm regards,
Webafrica Crew
We understand your frustration, especially after waiting for your refund since November 2024 and not seeing the funds reflect in your bank account.We’ve reviewed the latest feedback and can confirm that the refund was processed from our side using the banking details provided by Vuma under ticket #***. As the refund has been completed based on the information supp**** to us, we recommend contacting Vuma to confirm the banking details they provided and to assist with tracing the payment.We appreciate how frustrating it is to continue following up on a refund that has not reflected and hope this clarification helps with the next step.Warm regards,
Webafrica Crew
Webafrica's reply01 Sept 2026, 14:16
Official
Hi Sherwin,
We understand your frustration, especially after waiting for your refund since November 2024 and not seeing the funds reflect in your bank account.We’ve reviewed the latest feedback and can confirm that the refund was processed from our side using the banking details provided by Vuma under ticket #***. As the refund has been completed based on the information supp**** to us, we recommend contacting Vuma to confirm the banking details they provided and to assist with tracing the payment.We appreciate how frustrating it is to continue following up on a refund that has not reflected and hope this clarification helps with the next step.Warm regards,
Webafrica Crew
We understand your frustration, especially after waiting for your refund since November 2024 and not seeing the funds reflect in your bank account.We’ve reviewed the latest feedback and can confirm that the refund was processed from our side using the banking details provided by Vuma under ticket #***. As the refund has been completed based on the information supp**** to us, we recommend contacting Vuma to confirm the banking details they provided and to assist with tracing the payment.We appreciate how frustrating it is to continue following up on a refund that has not reflected and hope this clarification helps with the next step.Warm regards,
Webafrica Crew
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Sherwin's updateReviewer Update
01 Sept 2026, 15:05That is where my problem lies,Vuma says that they can't help me,I should contact you,then you say that I should contact them.Someone has given incorrect banking details.I have a Tymebank account,no other bank account.you guys need to sort this out
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Sherwin's update01 Sept 2026, 15:05
Reviewer Update
That is where my problem lies,Vuma says that they can't help me,I should contact you,then you say that I should contact them.Someone has given incorrect banking details.I have a Tymebank account,no other bank account.you guys need to sort this out
Webafrica's replyOfficial
01 Sept 2026, 15:21Hello Sherwin
We have reached out to Payfast, who process Vuma Reach refunds directly and requested they email you to your Gmail account with proof of refund payment directly.
Warm regards,
Webafrica Crew
We have reached out to Payfast, who process Vuma Reach refunds directly and requested they email you to your Gmail account with proof of refund payment directly.
Warm regards,
Webafrica Crew
Webafrica's reply01 Sept 2026, 15:21
Official
Hello Sherwin
We have reached out to Payfast, who process Vuma Reach refunds directly and requested they email you to your Gmail account with proof of refund payment directly.
Warm regards,
Webafrica Crew
We have reached out to Payfast, who process Vuma Reach refunds directly and requested they email you to your Gmail account with proof of refund payment directly.
Warm regards,
Webafrica Crew
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Sherwin's updateReviewer Update
03 Sept 2026, 21:14I'll wait patiently for this email,to see who messed up my banking details
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Sherwin's update03 Sept 2026, 21:14
Reviewer Update
I'll wait patiently for this email,to see who messed up my banking details
Webafrica's replyOfficial
04 Sept 2026, 10:41Hi Sherwin,
We appreciate your willingness to wait for the feedback regarding the refund.
Warm regards,
Webafrica Crew
We appreciate your willingness to wait for the feedback regarding the refund.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 10:41
Official
Hi Sherwin,
We appreciate your willingness to wait for the feedback regarding the refund.
Warm regards,
Webafrica Crew
We appreciate your willingness to wait for the feedback regarding the refund.
Warm regards,
Webafrica Crew
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Sherwin's updateReviewer Update
14 Sept 2026, 20:33I'm still waiting on the email
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Sherwin's update14 Sept 2026, 20:33
Reviewer Update
I'm still waiting on the email
Webafrica's replyOfficial
15 Sept 2026, 09:04Hi Sherwin,We understand your frustration, especially as you’re still waiting for the email and the feedback you were expecting regarding your refund and banking details.We’ve submitted a follow-up with the relevant team to check on the outstanding feedback and request further attention to the matter.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Sept 2026, 09:04
Official
Hi Sherwin,We understand your frustration, especially as you’re still waiting for the email and the feedback you were expecting regarding your refund and banking details.We’ve submitted a follow-up with the relevant team to check on the outstanding feedback and request further attention to the matter.Warm regards,
Webafrica Crew
Webafrica Crew
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Sherwin's updateReviewer Update
15 Sept 2026, 15:14I've gotten no emails from you or Payfast,you guys are just trying to cover up your mistakes,I was told 2 weeks ago that I would get an email from Payfast,with the details of which bank account my money you paid wrong into
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Sherwin's update15 Sept 2026, 15:14
Reviewer Update
I've gotten no emails from you or Payfast,you guys are just trying to cover up your mistakes,I was told 2 weeks ago that I would get an email from Payfast,with the details of which bank account my money you paid wrong into
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Sherwin's updateReviewer Update
15 Sept 2026, 16:47Can you resend it then
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Sherwin's update15 Sept 2026, 16:47
Reviewer Update
Can you resend it then
Webafrica's replyOfficial
15 Sept 2026, 16:52Hi Sherwin,We understand that you’d like the proof of refund resent. We’ll arrange for the proof to be resent to the email address previously provided so you can access the documentation.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Sept 2026, 16:52
Official
Hi Sherwin,We understand that you’d like the proof of refund resent. We’ll arrange for the proof to be resent to the email address previously provided so you can access the documentation.Warm regards,
Webafrica Crew
Webafrica Crew
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Sherwin's updateReviewer Update
15 Sept 2026, 21:51I have received the email and just as I said in the first place, which you people are not understanding,my banking details are wrong.That branch code is for a Nedbank account, I'm Tymebank and if you can see our names don't even match,who is Mr Lindt.please fix your mistake
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Sherwin's update15 Sept 2026, 21:51
Reviewer Update
I have received the email and just as I said in the first place, which you people are not understanding,my banking details are wrong.That branch code is for a Nedbank account, I'm Tymebank and if you can see our names don't even match,who is Mr Lindt.please fix your mistake
Webafrica's replyOfficial
16 Sept 2026, 09:29Morning Sherwin
We have raised your feedback directly with our Payfast partners to review and advise on the next steps regarding this refund ASAP.
Warm regards,
Webafrica Crew
We have raised your feedback directly with our Payfast partners to review and advise on the next steps regarding this refund ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 09:29
Official
Morning Sherwin
We have raised your feedback directly with our Payfast partners to review and advise on the next steps regarding this refund ASAP.
Warm regards,
Webafrica Crew
We have raised your feedback directly with our Payfast partners to review and advise on the next steps regarding this refund ASAP.
Warm regards,
Webafrica Crew
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Sherwin's updateReviewer Update
16 Sept 2026, 13:12Will you please keep me posted about any feedback that you received this has been going on to long now
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Sherwin's update16 Sept 2026, 13:12
Reviewer Update
Will you please keep me posted about any feedback that you received this has been going on to long now
Webafrica's replyOfficial
16 Sept 2026, 13:22HI Sherwin
We will continue to be here for any further support or updates.
Warm regards,
Webafrica Crew
We will continue to be here for any further support or updates.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 13:22
Official
HI Sherwin
We will continue to be here for any further support or updates.
Warm regards,
Webafrica Crew
We will continue to be here for any further support or updates.
Warm regards,
Webafrica Crew