Still waiting for the installation as I have already paid the R249 on the 2nd of October 2025

Still waiting for the installation as I have already paid the R249 on the 2nd of October 2025. This has been taken far too long. Also on the app and my profile it indicates I need to pay R249 which is incorrect and need to be corrected as soon as possible. Already send multiple times the proof of payment. The chat agents are very delayed in responding and took over 3 hours without replying