Still waiting for feedback on cancellation from 28 June

<p>I cancelled our Webafrica adsl line rental and business capped account on 27 June per the Webafrica online portal. Per the message received, I was instructed to call the cancellations department to complete the cancellation, which I promptly did. I was informed the service would only be cancelled on the last day of July as a calendar month's notice needs to be given. Come the end of July, I saw the line had been cancelled, but for some reason I received another invoice for the business capped data. I opened a ticket on the online portal to bring this to Webafrica's attention, and was told they were under the impression that I only wanted to cancel the line rental, but that they would follow up with the cancellations department and get back to me. This was around the 28th of July. Since then I sent two additional messages on the 4th and 8th of August (if I remember correctly) asking when I'd be getting feedback. Now today when I check the online portal, I see that ticket has been removed with no record of it. Is this how you handle client issues? by ignoring their multiple requests to cancel a service, and then removing their requests altogether? Please have this issue resolved immediately and provide feedback that the matter has been handled.</p>