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SR
Selwyn R

1 reviews | Active since Nov 2009

05 Sept 2018, 10:06

Still not sorted...

Was assured that the billing had been fixed...I am still getting billed incorrectly

0
Replies (3)
Webafrica
Webafrica's reply05 Sept 2018, 10:39
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Best regards,

SR
Selwyn R's update11 Sept 2018, 11:32
Reviewer Update
I really don't think it is legal to charge a client for fees that they have not been notified of. 1. No one said anything about a delivery fee of R209. Kindly provide proof of this notification if I am in error. Otherwise please reverse these charges. 2. Clients need to be made aware when Terms and conditions of a contract are amended. Clients now are responsible for returning routers to Webafrica. This was not communicated to us. Again, if i am in error, kindly provide proof of communication. Thanks
SR
Selwyn R's update25 Sept 2018, 13:39
Reviewer Update
Still no response